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How to connect Intercom and TimeCamp
Create a New Scenario to Connect Intercom and TimeCamp
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or TimeCamp will be your first step. To do this, click "Choose an app," find Intercom or TimeCamp, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the TimeCamp Node
Next, click the plus (+) icon on the Intercom node, select TimeCamp from the list of available apps, and choose the action you need from the list of nodes within TimeCamp.
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Authenticate TimeCamp
Now, click the TimeCamp node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your TimeCamp settings. Authentication allows you to use TimeCamp through Latenode.
Configure the Intercom and TimeCamp Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and TimeCamp Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Intercom, TimeCamp, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and TimeCamp integration works as expected. Depending on your setup, data should flow between Intercom and TimeCamp (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and TimeCamp
Intercom + TimeCamp + Google Calendar: When a new Intercom conversation starts, a TimeCamp time entry is created. Upon conversation closure, the automation schedules a follow-up meeting in Google Calendar a week later.
TimeCamp + Intercom + Slack: When TimeCamp indicates a project nears its deadline, the Intercom support team receives a Slack notification to proactively engage with customers.
Intercom and TimeCamp integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About TimeCamp
Track time in TimeCamp, then use Latenode to automate payroll, project costing, or client billing. Connect time data to accounting software or project management tools. Latenode's visual editor makes it easy to build custom workflows, avoiding manual data entry and improving reporting accuracy.
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See how Latenode works
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FAQ Intercom and TimeCamp
How can I connect my Intercom account to TimeCamp using Latenode?
To connect your Intercom account to TimeCamp on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and TimeCamp accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I track billable Intercom support time in TimeCamp?
Yes, you can! With Latenode, automatically log billable support hours from Intercom conversations into TimeCamp, ensuring accurate time tracking and billing. Plus, use JavaScript steps for advanced logic.
What types of tasks can I perform by integrating Intercom with TimeCamp?
Integrating Intercom with TimeCamp allows you to perform various tasks, including:
- Automatically log time spent on Intercom conversations in TimeCamp.
- Create TimeCamp tasks based on new Intercom conversations.
- Update TimeCamp task statuses when Intercom conversation statuses change.
- Generate reports in TimeCamp based on Intercom conversation data.
- Sync Intercom user data with TimeCamp for detailed reporting.
Can I use Intercom data to trigger time tracking in TimeCamp?
Yes! Latenode lets you trigger TimeCamp tracking using Intercom events, boosting accuracy and providing better insights into support efforts.
Are there any limitations to the Intercom and TimeCamp integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration between Intercom and TimeCamp may require custom scripting.
- Complex reporting requirements may necessitate advanced Latenode functions.
- Rate limits of the Intercom and TimeCamp APIs can impact high-volume data sync.
