How to connect Intercom and tl;dv
Create a New Scenario to Connect Intercom and tl;dv
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or tl;dv will be your first step. To do this, click "Choose an app," find Intercom or tl;dv, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the tl;dv Node
Next, click the plus (+) icon on the Intercom node, select tl;dv from the list of available apps, and choose the action you need from the list of nodes within tl;dv.


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Authenticate tl;dv
Now, click the tl;dv node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your tl;dv settings. Authentication allows you to use tl;dv through Latenode.
Configure the Intercom and tl;dv Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and tl;dv Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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tl;dv
Trigger on Webhook
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Intercom
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Webhook response

Save and Activate the Scenario
After configuring Intercom, tl;dv, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and tl;dv integration works as expected. Depending on your setup, data should flow between Intercom and tl;dv (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and tl;dv
tl;dv + Intercom + Slack: When a new meeting recording is available in tl;dv, fetch the meeting details. Then, attach the meeting link to the relevant conversation in Intercom. Finally, notify a Slack channel about the attached recording for support context.
tl;dv + Intercom + Google Sheets: When a tl;dv meeting is available, get the meeting highlights. Simultaneously, when a new conversation is created in Intercom, retrieve its details. Log both tl;dv meeting highlights and Intercom conversation data into a Google Sheet for reporting purposes.
Intercom and tl;dv integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About tl;dv
Use tl;dv with Latenode to automate meeting insights. Get summaries and timestamps, then trigger actions: update CRMs, create tasks, or send follow-ups. Stop manually processing meeting notes. Latenode adds flexible routing, data transformation, and direct integrations, turning meeting data into actionable workflows.
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See how Latenode works
FAQ Intercom and tl;dv
How can I connect my Intercom account to tl;dv using Latenode?
To connect your Intercom account to tl;dv on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and tl;dv accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically get tl;dv summaries in Intercom?
Yes, you can! Latenode automates sending tl;dv meeting summaries directly to Intercom, saving your team time and ensuring customer support has all key conversation details available instantly.
What types of tasks can I perform by integrating Intercom with tl;dv?
Integrating Intercom with tl;dv allows you to perform various tasks, including:
- Create Intercom tickets from tagged moments in tl;dv meeting recordings.
- Post tl;dv summaries in Intercom conversations using AI-powered prompts.
- Automatically update Intercom contact properties with meeting insights.
- Trigger Intercom campaigns based on keywords identified in tl;dv transcripts.
- Notify support teams in Intercom when key customer issues are discussed.
How can I trigger workflows in Latenode from new Intercom conversations?
New Intercom conversations can trigger automated workflows in Latenode. Use the Intercom trigger to begin processing data and connect to tl;dv.
Are there any limitations to the Intercom and tl;dv integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data from before the integration may not be automatically synced.
- Complex workflow logic may require some JavaScript knowledge.
- tl;dv transcription accuracy depends on audio quality and language support.