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How to connect Intercom and Vapi
Create a New Scenario to Connect Intercom and Vapi
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Vapi will be your first step. To do this, click "Choose an app," find Intercom or Vapi, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vapi Node
Next, click the plus (+) icon on the Intercom node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.
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Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the Intercom and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Vapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Vapi integration works as expected. Depending on your setup, data should flow between Intercom and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Vapi
Intercom + Vapi + Slack: When a customer mentions a specific keyword in Intercom, trigger a Vapi call to the account manager and post the call summary in Slack.
Vapi + Intercom + Google Sheets: Log Vapi call details to Google Sheets, and update the Intercom contact with the call outcome summary.
Intercom and Vapi integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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FAQ Intercom and Vapi
How can I connect my Intercom account to Vapi using Latenode?
To connect your Intercom account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically call new Intercom leads?
Yes, you can! Latenode allows you to trigger Vapi calls when new leads appear in Intercom, improving engagement and response times via custom workflows with no-code and JavaScript options.
What types of tasks can I perform by integrating Intercom with Vapi?
Integrating Intercom with Vapi allows you to perform various tasks, including:
- Initiate personalized outbound calls based on Intercom conversation data.
- Automatically update Intercom contacts with call outcome information from Vapi.
- Send SMS follow-ups via Vapi after Intercom chat interactions.
- Create Vapi voice prompts using Intercom data with AI-powered content.
- Log Vapi call details directly into Intercom as conversation notes.
Can I use custom JavaScript code with Intercom actions?
Yes! Latenode supports custom JavaScript code within your Intercom workflows, offering flexible logic and advanced data transformations.
Are there any limitations to the Intercom and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Vapi call costs are separate and depend on your Vapi subscription.
- Real-time data sync depends on the Intercom and Vapi API rate limits.
