How to connect Intercom and Youform
Create a New Scenario to Connect Intercom and Youform
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Youform will be your first step. To do this, click "Choose an app," find Intercom or Youform, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Youform Node
Next, click the plus (+) icon on the Intercom node, select Youform from the list of available apps, and choose the action you need from the list of nodes within Youform.


Intercom
⚙
Youform

Authenticate Youform
Now, click the Youform node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Youform settings. Authentication allows you to use Youform through Latenode.
Configure the Intercom and Youform Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Youform Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Youform
Trigger on Webhook
⚙

Intercom
⚙
⚙
Iterator
⚙
Webhook response

Save and Activate the Scenario
After configuring Intercom, Youform, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Youform integration works as expected. Depending on your setup, data should flow between Intercom and Youform (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Youform
Youform + Intercom + Slack: When a new submission is received in Youform, a new user is created in Intercom. The team is then notified in Slack about the new Intercom user.
Youform + Google Sheets + Intercom: Upon receiving a new submission in Youform, the data is saved to a Google Sheet, then a new contact is created in Intercom using the information from the sheet.
Intercom and Youform integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About Youform
Use Youform in Latenode to capture data and kick off automated processes. Create forms, then automatically trigger workflows to process submissions, update databases, and send notifications. Extend Youform with JavaScript code inside Latenode for custom validation and complex logic. Scale form-driven automation without vendor lock-in.
Similar apps
Related categories
See how Latenode works
FAQ Intercom and Youform
How can I connect my Intercom account to Youform using Latenode?
To connect your Intercom account to Youform on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Youform accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Intercom leads from new Youform submissions?
Yes, with Latenode! Automatically create Intercom leads from Youform submissions, enriching them with AI to qualify leads instantly and boost sales engagement.
What types of tasks can I perform by integrating Intercom with Youform?
Integrating Intercom with Youform allows you to perform various tasks, including:
- Automatically creating or updating Intercom users based on Youform entries.
- Sending personalized Intercom messages upon new Youform submissions.
- Triggering internal notifications for high-priority Youform responses in Intercom.
- Logging Youform submission data within Intercom user profiles for context.
- Analyzing form responses within Intercom to segment and target users better.
Can I use custom JavaScript code to transform data between Intercom and Youform?
Yes! Latenode allows you to use JavaScript to manipulate data, ensuring seamless integration tailored to your specific needs.
Are there any limitations to the Intercom and Youform integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Intercom and Youform APIs may affect high-volume workflows.
- Complex data transformations may require advanced JavaScript knowledge.
- Real-time updates depend on the polling interval configured within Latenode.