.svg){kind=icon}
How to connect Jira and OpenPhone
Create a New Scenario to Connect Jira and OpenPhone
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or OpenPhone will be your first step. To do this, click "Choose an app," find Jira or OpenPhone, and select the appropriate trigger to start the scenario.
Add the Jira Node
Select the Jira node from the app selection panel on the right.
+
1
Jira
Add the OpenPhone Node
Next, click the plus (+) icon on the Jira node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.
1
Jira
⚙
+
2
OpenPhone
Authenticate OpenPhone
Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.
Configure the Jira and OpenPhone Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jira and OpenPhone Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
OpenPhone
1
Trigger on Webhook
⚙
2
Jira
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Jira, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jira and OpenPhone integration works as expected. Depending on your setup, data should flow between Jira and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jira and OpenPhone
Jira + OpenPhone + Slack: When a new issue is created in Jira, especially if it's a high-priority bug, automatically call the on-call engineer via OpenPhone and send a message to a dedicated Slack channel to alert the team.
OpenPhone + Google Sheets + Jira: Log all OpenPhone call details in a Google Sheet. If a call requires follow-up action based on the call summary, automatically create a Jira ticket for tracking and resolution.
Jira and OpenPhone integration alternatives
About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
Related categories
About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
Related categories
See how Latenode works
.svg)
.png)
FAQ Jira and OpenPhone
How can I connect my Jira account to OpenPhone using Latenode?
To connect your Jira account to OpenPhone on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jira and click on "Connect".
- Authenticate your Jira and OpenPhone accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Jira tickets from OpenPhone voicemails?
Yes, you can! With Latenode, effortlessly create Jira tickets from OpenPhone voicemails. This streamlines issue tracking and ensures no customer request is missed, boosting team responsiveness.
What types of tasks can I perform by integrating Jira with OpenPhone?
Integrating Jira with OpenPhone allows you to perform various tasks, including:
- Automatically create Jira issues from missed OpenPhone calls.
- Log OpenPhone call details directly into existing Jira tickets.
- Send SMS notifications via OpenPhone for critical Jira updates.
- Update Jira issue status based on OpenPhone call outcomes.
- Create new Jira projects when a new OpenPhone number is provisioned.
What Jira event types can trigger automations within Latenode?
Latenode supports a wide range of Jira triggers, including issue creation, updates, and comment additions, allowing for highly customized workflows.
Are there any limitations to the Jira and OpenPhone integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- High call volumes on OpenPhone could impact workflow execution speed.
- Custom Jira fields might require specific configuration within Latenode.
