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How to connect Jotform and LiveChat
Create a New Scenario to Connect Jotform and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jotform, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jotform or LiveChat will be your first step. To do this, click "Choose an app," find Jotform or LiveChat, and select the appropriate trigger to start the scenario.
Add the Jotform Node
Select the Jotform node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Jotform node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Jotform and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jotform and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Jotform, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jotform and LiveChat integration works as expected. Depending on your setup, data should flow between Jotform and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jotform and LiveChat
Jotform + LiveChat + Slack: When a new submission is received in Jotform, a LiveChat conversation is initiated. A Slack notification is then sent to a designated channel to alert the team about the new form submission and the active chat.
LiveChat + Jotform + Google Sheets: When a chat is deactivated in LiveChat, the transcript is recorded in a Google Sheet. Afterwards, a Jotform is triggered to collect feedback related to the completed chat interaction.
Jotform and LiveChat integration alternatives
About Jotform
Use Jotform in Latenode to automate data collection and processing. Trigger workflows from new form submissions, validating and routing data to your CRM, database, or other apps. Enrich Jotform data with AI or custom logic, eliminating manual entry and ensuring consistent data handling across your systems.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Jotform and LiveChat
How can I connect my Jotform account to LiveChat using Latenode?
To connect your Jotform account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jotform and click on "Connect".
- Authenticate your Jotform and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create LiveChat tickets from Jotform submissions?
Yes, you can! Latenode lets you instantly create LiveChat tickets from new Jotform entries, ensuring timely support using advanced logic and AI-powered routing.
What types of tasks can I perform by integrating Jotform with LiveChat?
Integrating Jotform with LiveChat allows you to perform various tasks, including:
- Automatically creating LiveChat conversations from new Jotform submissions.
- Sending survey responses from Jotform directly to LiveChat for agent review.
- Updating LiveChat visitor information with data collected via Jotform.
- Triggering personalized LiveChat messages based on Jotform form data.
- Creating internal notifications when critical Jotform data is submitted.
How can I filter Jotform submissions before sending data to LiveChat?
Latenode enables advanced filtering with JavaScript or AI steps, processing only relevant Jotform data for LiveChat interactions.
Are there any limitations to the Jotform and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic may require JavaScript knowledge.
- High-volume data processing may be subject to Latenode's rate limits.
- Custom field mappings require careful setup for optimal data transfer.
