How to connect Jotform and Zoho Desk
Create a New Scenario to Connect Jotform and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jotform, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jotform or Zoho Desk will be your first step. To do this, click "Choose an app," find Jotform or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Jotform Node
Select the Jotform node from the app selection panel on the right.


Jotform

Add the Zoho Desk Node
Next, click the plus (+) icon on the Jotform node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Jotform and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jotform and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Jotform
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Jotform, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jotform and Zoho Desk integration works as expected. Depending on your setup, data should flow between Jotform and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jotform and Zoho Desk
Jotform + Zoho Desk + Slack: When a new submission is received in Jotform, a ticket is created in Zoho Desk. Then, a message is sent to a Slack channel to notify the support team about the new ticket.
Zoho Desk + Jotform + Google Sheets: When a new ticket is created in Zoho Desk, the details of the ticket and related data from a specified Jotform form are added as a new row to a Google Sheet for reporting and analysis.
Jotform and Zoho Desk integration alternatives

About Jotform
Use Jotform in Latenode to automate data collection and processing. Trigger workflows from new form submissions, validating and routing data to your CRM, database, or other apps. Enrich Jotform data with AI or custom logic, eliminating manual entry and ensuring consistent data handling across your systems.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Jotform and Zoho Desk
How can I connect my Jotform account to Zoho Desk using Latenode?
To connect your Jotform account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jotform and click on "Connect".
- Authenticate your Jotform and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Jotform submissions?
Yes, you can! Latenode allows instant ticket creation from Jotform submissions. Benefit from streamlined support workflows and faster response times with our visual builder and advanced logic.
What types of tasks can I perform by integrating Jotform with Zoho Desk?
Integrating Jotform with Zoho Desk allows you to perform various tasks, including:
- Automatically create a new Zoho Desk ticket for each new Jotform submission.
- Update Zoho Desk ticket properties based on Jotform submission data.
- Send confirmation emails via Zoho Desk when a Jotform is submitted.
- Add Jotform submission attachments directly to Zoho Desk tickets.
- Trigger custom actions in Zoho Desk based on specific Jotform responses.
CanIuseJavaScripttoextendJotformintegrationcapabilitiesinLatenode?
Yes! Latenode supports custom JavaScript code, allowing complex data transformations or actions beyond standard Jotform integration capabilities, such as custom field mappings.
Are there any limitations to the Jotform and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex form logic in Jotform may require custom JavaScript for full data mapping.
- Rate limits of both Jotform and Zoho Desk APIs apply, potentially affecting high-volume workflows.
- File size limits for attachments are determined by Zoho Desk's API restrictions.