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How to connect JustCall and PagerDuty
Create a New Scenario to Connect JustCall and PagerDuty
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a JustCall, triggered by another scenario, or executed manually (for testing purposes). In most cases, JustCall or PagerDuty will be your first step. To do this, click "Choose an app," find JustCall or PagerDuty, and select the appropriate trigger to start the scenario.
Add the JustCall Node
Select the JustCall node from the app selection panel on the right.
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Configure the JustCall
Click on the JustCall node to configure it. You can modify the JustCall URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the PagerDuty Node
Next, click the plus (+) icon on the JustCall node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.
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Authenticate PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Configure the JustCall and PagerDuty Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the JustCall and PagerDuty Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring JustCall, PagerDuty, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the JustCall and PagerDuty integration works as expected. Depending on your setup, data should flow between JustCall and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect JustCall and PagerDuty
JustCall + PagerDuty + Slack: When a call is missed in JustCall outside of business hours, trigger a high-priority incident in PagerDuty and notify on-call staff via a Slack channel message.
PagerDuty + JustCall + Google Sheets: When a PagerDuty incident is resolved, find the associated phone number in JustCall and record the incident details, along with the phone number, in a Google Sheet for reporting purposes.
JustCall and PagerDuty integration alternatives
About JustCall
Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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See how Latenode works
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FAQ JustCall and PagerDuty
How can I connect my JustCall account to PagerDuty using Latenode?
To connect your JustCall account to PagerDuty on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select JustCall and click on "Connect".
- Authenticate your JustCall and PagerDuty accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create PagerDuty incidents from missed JustCall calls?
Yes, you can! Latenode enables this automation, triggering incidents in PagerDuty when JustCall detects a missed call. This ensures rapid response to critical communication failures, improving service reliability.
What types of tasks can I perform by integrating JustCall with PagerDuty?
Integrating JustCall with PagerDuty allows you to perform various tasks, including:
- Automatically create PagerDuty incidents for high-priority JustCall alerts.
- Sync JustCall call data with PagerDuty incident details.
- Trigger JustCall callbacks when a PagerDuty incident is resolved.
- Update PagerDuty incident status based on JustCall call outcomes.
- Send SMS notifications via JustCall for new PagerDuty incidents.
HowdoesLatenodeenhanceJustCallautomationcapabilitiesforcomplexscenarios?
Latenode extends JustCall with advanced logic, JavaScript, and AI steps, enabling nuanced call handling and context-aware PagerDuty incident management beyond basic triggers.
Are there any limitations to the JustCall and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data sync depends on the API limits of both JustCall and PagerDuty.
- Complex workflows with extensive data transformations may require JavaScript coding.
- Initial setup requires understanding of both JustCall and PagerDuty event triggers.
