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Automatically send Userback feedback to JustCall. Get immediate alerts for critical user issues and follow up instantly. Customize your workflow with JavaScript and scale your automations affordably on Latenode.
Connect JustCall and Userback in minutes with Latenode.
Create JustCall to Userback workflow
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Create a New Scenario to Connect JustCall and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a JustCall, triggered by another scenario, or executed manually (for testing purposes). In most cases, JustCall or Userback will be your first step. To do this, click "Choose an app," find JustCall or Userback, and select the appropriate trigger to start the scenario.
Add the JustCall Node
Select the JustCall node from the app selection panel on the right.
JustCall
Configure the JustCall
Click on the JustCall node to configure it. You can modify the JustCall URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the JustCall node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
JustCall
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the JustCall and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the JustCall and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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JustCall
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring JustCall, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the JustCall and Userback integration works as expected. Depending on your setup, data should flow between JustCall and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + JustCall + Slack: When negative feedback is received in Userback (determined by comment content or rating), the system retrieves the call details from JustCall and sends a message to a dedicated Slack channel, including the feedback and call information.
Userback + JustCall + Google Sheets: When new feedback is created in Userback, the automation retrieves relevant call details from JustCall (based on user or related ID) and logs both the feedback and call information into a Google Sheet for analysis and reporting.
About JustCall
Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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How can I connect my JustCall account to Userback using Latenode?
To connect your JustCall account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from JustCall missed calls?
Yes, you can! Latenode's visual editor makes it easy to trigger Userback ticket creation when a call is missed in JustCall, ensuring no feedback is lost and improving response times.
What types of tasks can I perform by integrating JustCall with Userback?
Integrating JustCall with Userback allows you to perform various tasks, including:
How can I customize JustCall data before sending it to Userback?
Latenode lets you transform JustCall data using JavaScript code steps before updating Userback. This ensures precise, tailored information flows seamlessly.
Are there any limitations to the JustCall and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: