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Streamline customer support by connecting Kintone records to CloudTalk calls. Build it visually in Latenode, add custom logic with JavaScript, and only pay for the execution time of your workflow. No limits on scale.
Connect Kintone and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Kintone and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kintone, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kintone or CloudTalk will be your first step. To do this, click "Choose an app," find Kintone or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Kintone Node
Select the Kintone node from the app selection panel on the right.
Kintone
Add the CloudTalk Node
Next, click the plus (+) icon on the Kintone node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Kintone
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Kintone and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kintone and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Kintone
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Kintone, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Kintone and CloudTalk integration works as expected. Depending on your setup, data should flow between Kintone and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Kintone + Slack: When a new call is registered in CloudTalk, a corresponding record is created in Kintone. Then, a summary of the call details is sent to a designated Slack channel.
CloudTalk + Kintone + Google Sheets: This automation tracks call durations from CloudTalk. When a new call is registered, it updates a corresponding record in Kintone and adds a row to Google Sheets with the call details.
About Kintone
Integrate Kintone into Latenode to automate custom application workflows. Sync data, trigger actions, and manage processes without code. Extend Kintone's capabilities with Latenode's visual builder, JavaScript functions, and AI tools to automate data validation, reporting, and notifications. Scale efficiently and only pay for what you use.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Kintone account to CloudTalk using Latenode?
To connect your Kintone account to CloudTalk on Latenode, follow these steps:
Can I automatically create Kintone records from new CloudTalk calls?
Yes, you can! Latenode enables this automation effortlessly. Whenever a new call occurs in CloudTalk, a corresponding record is automatically created in Kintone, saving time and improving data consistency.
What types of tasks can I perform by integrating Kintone with CloudTalk?
Integrating Kintone with CloudTalk allows you to perform various tasks, including:
Can I use JavaScript code to transform data between Kintone and CloudTalk?
Yes! Latenode lets you use JavaScript to reshape data, so you can tailor information flow between Kintone and CloudTalk precisely to your needs.
Are there any limitations to the Kintone and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: