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How to connect Kintone and WhatsApp Business Cloud
Create a New Scenario to Connect Kintone and WhatsApp Business Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kintone, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kintone or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find Kintone or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.
Add the Kintone Node
Select the Kintone node from the app selection panel on the right.
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Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the Kintone node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.
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Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the Kintone and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kintone and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Kintone, WhatsApp Business Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kintone and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between Kintone and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kintone and WhatsApp Business Cloud
Kintone + WhatsApp Business Cloud + Google Sheets: When a new record is created in Kintone, a confirmation message is sent via WhatsApp Business Cloud. The details of the record and the WhatsApp message are then logged in a Google Sheet.
WhatsApp Business Cloud + Kintone + Twilio: When a support request is received via WhatsApp Business Cloud, a new record is created in Kintone to track the request. Twilio then sends an SMS to a support team member to notify them of the new Kintone record.
Kintone and WhatsApp Business Cloud integration alternatives
About Kintone
Integrate Kintone into Latenode to automate custom application workflows. Sync data, trigger actions, and manage processes without code. Extend Kintone's capabilities with Latenode's visual builder, JavaScript functions, and AI tools to automate data validation, reporting, and notifications. Scale efficiently and only pay for what you use.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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FAQ Kintone and WhatsApp Business Cloud
How can I connect my Kintone account to WhatsApp Business Cloud using Latenode?
To connect your Kintone account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kintone and click on "Connect".
- Authenticate your Kintone and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send Kintone record updates via WhatsApp automatically?
Yes, you can! Latenode lets you trigger WhatsApp messages on Kintone record changes. Keep customers informed instantly about order status or support updates, enhancing satisfaction.
What types of tasks can I perform by integrating Kintone with WhatsApp Business Cloud?
Integrating Kintone with WhatsApp Business Cloud allows you to perform various tasks, including:
- Send personalized welcome messages to new Kintone contacts via WhatsApp.
- Automatically update Kintone records based on WhatsApp message content.
- Create new Kintone records from incoming WhatsApp inquiries.
- Distribute Kintone report summaries to team members via WhatsApp.
- Send automated appointment reminders from Kintone via WhatsApp.
Can I use JavaScript to customize the Kintone WhatsApp Business Cloud integration?
Yes! Latenode’s code blocks empower you to tailor the integration with custom logic. Extend functionality and handle complex data transformations easily.
Are there any limitations to the Kintone and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Kintone layouts might require custom JavaScript for data mapping.
- WhatsApp Business Cloud message limits apply, depending on your plan.
- File attachments from Kintone may require additional processing before sending.
