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How to connect Klaviyo and LiveChat
Create a New Scenario to Connect Klaviyo and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Klaviyo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Klaviyo or LiveChat will be your first step. To do this, click "Choose an app," find Klaviyo or LiveChat, and select the appropriate trigger to start the scenario.
Add the Klaviyo Node
Select the Klaviyo node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Klaviyo node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Klaviyo and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Klaviyo and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Klaviyo, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Klaviyo and LiveChat integration works as expected. Depending on your setup, data should flow between Klaviyo and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Klaviyo and LiveChat
Shopify + LiveChat + Klaviyo: When a new order is created in Shopify, use LiveChat to engage with the customer to prevent abandonment. If the chat is deactivated, add the customer's profile to a Klaviyo list for targeted email marketing.
Facebook Lead Ads + LiveChat + Klaviyo: Capture new leads from Facebook Lead Ads. Start a conversation using LiveChat to qualify the lead, then add the qualified lead to a Klaviyo list for email nurturing.
Klaviyo and LiveChat integration alternatives
About Klaviyo
Use Klaviyo in Latenode to automate email marketing based on real-time triggers. Sync customer data, personalize campaigns, and track results within automated workflows. Connect Klaviyo to other apps like CRMs or payment gateways. Run automations without per-step cost limits, scale email personalization, and use AI to improve campaign targeting.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Klaviyo and LiveChat
How can I connect my Klaviyo account to LiveChat using Latenode?
To connect your Klaviyo account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Klaviyo and click on "Connect".
- Authenticate your Klaviyo and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically add LiveChat users to Klaviyo lists?
Yes, with Latenode, automatically add LiveChat users to Klaviyo lists based on chat activity or tags. Nurture leads and personalize marketing campaigns with no-code automation.
What types of tasks can I perform by integrating Klaviyo with LiveChat?
Integrating Klaviyo with LiveChat allows you to perform various tasks, including:
- Triggering Klaviyo emails based on LiveChat support ticket resolution.
- Adding new LiveChat leads to specific Klaviyo email marketing lists.
- Updating Klaviyo customer profiles with LiveChat conversation data.
- Sending targeted Klaviyo campaigns based on LiveChat engagement.
- Creating Klaviyo segments from LiveChat customer satisfaction scores.
Can I use JavaScript with Klaviyo and LiveChat in Latenode?
Yes, you can use JavaScript code blocks in Latenode to perform advanced data manipulations between Klaviyo and LiveChat, extending default capabilities.
Are there any limitations to the Klaviyo and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript coding.
- Real-time data synchronization depends on the API rate limits of both apps.
- Historical LiveChat data migration to Klaviyo might need manual handling.
