How to connect Klaviyo and Zoho Desk
Create a New Scenario to Connect Klaviyo and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Klaviyo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Klaviyo or Zoho Desk will be your first step. To do this, click "Choose an app," find Klaviyo or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Klaviyo Node
Select the Klaviyo node from the app selection panel on the right.

Klaviyo
Add the Zoho Desk Node
Next, click the plus (+) icon on the Klaviyo node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Klaviyo and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Klaviyo and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Klaviyo, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Klaviyo and Zoho Desk integration works as expected. Depending on your setup, data should flow between Klaviyo and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Klaviyo and Zoho Desk
Zoho Desk + Klaviyo + Shopify: When a new ticket is created in Zoho Desk, find the contact in Zoho Desk and then find the customer's profile in Klaviyo using the contact's email. Then, find the customer in Shopify. Update the customer's Shopify note with information from the Klaviyo profile to provide support with context about their engagement.
Zoho Desk + Klaviyo + Slack: When a new ticket is created in Zoho Desk, count tickets created within the last day with the same subject, and if that number exceeds a threshold, send a Slack message to a designated channel notifying the marketing team of a potential issue with a promotion. Use Klaviyo data such as a campaign name by searching for keywords in the Desk ticket.
Klaviyo and Zoho Desk integration alternatives
About Klaviyo
Use Klaviyo in Latenode to automate email marketing based on real-time triggers. Sync customer data, personalize campaigns, and track results within automated workflows. Connect Klaviyo to other apps like CRMs or payment gateways. Run automations without per-step cost limits, scale email personalization, and use AI to improve campaign targeting.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Klaviyo and Zoho Desk
How can I connect my Klaviyo account to Zoho Desk using Latenode?
To connect your Klaviyo account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Klaviyo and click on "Connect".
- Authenticate your Klaviyo and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Zoho Desk tickets from Klaviyo events?
Yes, you can! Latenode’s visual editor makes this easy,ensuring your support team is always informed about customer interactions tracked in Klaviyo for proactive service.
What types of tasks can I perform by integrating Klaviyo with Zoho Desk?
Integrating Klaviyo with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets from specific Klaviyo email events.
- Update existing Zoho Desk tickets with Klaviyo campaign engagement data.
- Trigger Klaviyo email sequences based on Zoho Desk ticket status changes.
- Synchronize contact information between Klaviyo and Zoho Desk.
- Log Klaviyo email activity within Zoho Desk ticket conversations.
How can I personalize Klaviyo emails with Zoho Desk data?
Latenode allows you to use data from Zoho Desk in Klaviyo for highly targeted emails. Boost conversions with tailored messages based on ticket history.
Are there any limitations to the Klaviyo and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Real-time synchronization depends on API rate limits of both platforms.
- Historical data migration might need manual configuration.