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How to connect Knack and LiveChat
Create a New Scenario to Connect Knack and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or LiveChat will be your first step. To do this, click "Choose an app," find Knack or LiveChat, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Knack node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Knack and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Knack, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and LiveChat integration works as expected. Depending on your setup, data should flow between Knack and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Knack and LiveChat
Knack + LiveChat + Slack: When a new record is created in Knack, initiate a LiveChat and send a notification to a designated Slack channel.
LiveChat + Knack + Google Sheets: When a LiveChat conversation is deactivated, save the transcript and customer data to a Knack record, and then add a summary of the chat data to a Google Sheet.
Knack and LiveChat integration alternatives
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Knack and LiveChat
How can I connect my Knack account to LiveChat using Latenode?
To connect your Knack account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Knack and click on "Connect".
- Authenticate your Knack and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Knack from new LiveChat transcripts?
Yes, you can! Latenode allows you to parse LiveChat transcripts and update Knack records in real time. Benefit from enhanced data accuracy and save hours on manual data entry.
What types of tasks can I perform by integrating Knack with LiveChat?
Integrating Knack with LiveChat allows you to perform various tasks, including:
- Create Knack records from new LiveChat conversations.
- Update Knack records when a LiveChat status changes.
- Send LiveChat messages based on Knack record updates.
- Trigger LiveChat chats from specific Knack events.
- Log LiveChat transcripts as notes in Knack records.
What Knack triggers can start my Latenode automation flows?
Latenode supports Knack triggers like new record creation and record updates to start automations based on your data events.
Are there any limitations to the Knack and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript coding.
- Rate limits imposed by Knack and LiveChat may affect high-volume workflows.
- Real-time updates depend on the API availability of both platforms.
