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How to connect Kommo and Delighted
Create a New Scenario to Connect Kommo and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or Delighted will be your first step. To do this, click "Choose an app," find Kommo or Delighted, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Kommo node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Kommo and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Kommo
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Save and Activate the Scenario
After configuring Kommo, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and Delighted integration works as expected. Depending on your setup, data should flow between Kommo and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and Delighted
Delighted + Kommo + Slack: When a new response is received in Delighted, the automation checks if it is a low score. If it is, the lead is found in Kommo and a Slack message is sent to a designated channel, notifying the team about the low score and providing information about the corresponding lead.
Delighted + Kommo + Google Sheets: When a new response is received in Delighted, the lead information from Kommo is retrieved and both are added as a new row to Google Sheets, providing a consolidated view of survey responses alongside sales data.
Kommo and Delighted integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Kommo and Delighted
How can I connect my Kommo account to Delighted using Latenode?
To connect your Kommo account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on deal stages?
Yes, you can! Latenode lets you trigger Delighted surveys when Kommo deals reach specific stages, ensuring timely feedback. Enhance workflows with custom JS logic for nuanced conditions.
What types of tasks can I perform by integrating Kommo with Delighted?
Integrating Kommo with Delighted allows you to perform various tasks, including:
- Automatically sending customer satisfaction surveys after a deal closes in Kommo.
- Updating Kommo contact properties based on Delighted survey responses.
- Creating new Kommo tasks when a low satisfaction score is received.
- Analyzing Delighted feedback data using Latenode's AI integration for insights.
- Sending thank-you messages via Kommo after positive Delighted feedback.
How easily can I filter survey responses before updating Kommo?
Latenode enables advanced filtering using JavaScript code. Process only the survey results that meet your specific criteria before updating Kommo data.
Are there any limitations to the Kommo and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex survey logic may require custom JavaScript coding within Latenode.
- Initial setup requires administrative access to both Kommo and Delighted.
- Rate limits on the Kommo and Delighted APIs may affect high-volume workflows.
