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How to connect Kommo and Freshdesk
Create a New Scenario to Connect Kommo and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or Freshdesk will be your first step. To do this, click "Choose an app," find Kommo or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Kommo node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Kommo and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Kommo, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and Freshdesk integration works as expected. Depending on your setup, data should flow between Kommo and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and Freshdesk
Kommo + Freshdesk + Slack: When a new lead is created in Kommo, create a contact in Freshdesk and notify a specified Slack channel.
Freshdesk + Kommo + Google Sheets: When a ticket is updated in Freshdesk, update the corresponding contact in Kommo and log the ticket details in Google Sheets.
Kommo and Freshdesk integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Kommo and Freshdesk
How can I connect my Kommo account to Freshdesk using Latenode?
To connect your Kommo account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from new Kommo leads?
Yes, you can! Latenode's visual editor simplifies this. Automatically create Freshdesk tickets, keeping support aligned with sales, boosting response times and customer satisfaction.
What types of tasks can I perform by integrating Kommo with Freshdesk?
Integrating Kommo with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets when a new deal reaches a specific stage in Kommo.
- Update Kommo leads when a Freshdesk ticket is resolved or closed.
- Sync contact information between Kommo and Freshdesk for unified customer view.
- Trigger Kommo tasks when new comments are added to Freshdesk tickets.
- Send customized notifications based on combined Kommo and Freshdesk data.
How do I handle complex data transformations between Kommo and Freshdesk?
Latenode supports JavaScript code blocks, enabling you to transform data as required for seamless Kommo and Freshdesk synchronization.
Are there any limitations to the Kommo and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Custom field mappings require careful configuration to ensure data accuracy.
- High data volumes may require optimized workflows for performance.
- Complex conditional logic might need JavaScript coding for advanced scenarios.
