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How to connect Kommo and Intercom
Create a New Scenario to Connect Kommo and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or Intercom will be your first step. To do this, click "Choose an app," find Kommo or Intercom, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the Intercom Node
Next, click the plus (+) icon on the Kommo node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Kommo and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Kommo, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and Intercom integration works as expected. Depending on your setup, data should flow between Kommo and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and Intercom
Kommo + Intercom + Slack: When a new lead is created in Kommo, this automation creates a contact in Intercom and sends a notification to a designated Slack channel, alerting the sales team about the new lead.
Intercom + Kommo + Google Sheets: Whenever a new conversation is started in Intercom, the details of the conversation and associated lead data are captured. This data is used to update the corresponding lead in Kommo and log the interaction in a Google Sheet for tracking and analysis.
Kommo and Intercom integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
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FAQ Kommo and Intercom
How can I connect my Kommo account to Intercom using Latenode?
To connect your Kommo account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Kommo leads from new Intercom conversations?
Yes, you can! Latenode's visual editor and no-code logic let you create leads automatically, ensuring no potential customer is missed. Streamline your sales process today.
What types of tasks can I perform by integrating Kommo with Intercom?
Integrating Kommo with Intercom allows you to perform various tasks, including:
- Create Kommo leads from new Intercom conversations.
- Update Kommo contact information based on Intercom interactions.
- Send personalized Intercom messages based on Kommo deal stages.
- Trigger Kommo tasks when new Intercom tickets are created.
- Log Intercom conversations as notes in Kommo contacts.
Can I use JavaScript to extend the Kommo integration on Latenode?
Yes! Latenode allows you to use JavaScript code blocks to customize and extend the Kommo integration beyond the visual interface.
Are there any limitations to the Kommo and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration isn't directly supported via the integration.
- Complex data transformations may require JavaScript coding.
- Rate limits of the Kommo and Intercom APIs still apply.
