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How to connect Kommo and LiveChat
Create a New Scenario to Connect Kommo and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or LiveChat will be your first step. To do this, click "Choose an app," find Kommo or LiveChat, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Kommo node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Kommo and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Kommo, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and LiveChat integration works as expected. Depending on your setup, data should flow between Kommo and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and LiveChat
LiveChat + Kommo + Slack: When a new chat starts in LiveChat, the flow searches for a matching lead in Kommo. If a lead is found, a notification is sent to a designated Slack channel to inform the sales team about the new chat associated with an existing lead.
LiveChat + Kommo + Google Sheets: This flow logs LiveChat transcripts and associated Kommo contact details into a Google Sheet. When a chat is deactivated, the flow retrieves the transcript and then searches for the associated contact in Kommo. Finally, the chat transcript and contact details are added as a new row in Google Sheets.
Kommo and LiveChat integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Kommo and LiveChat
How can I connect my Kommo account to LiveChat using Latenode?
To connect your Kommo account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Kommo leads from LiveChat transcripts?
Yes! Latenode enables automated lead updates with LiveChat transcripts. Use no-code blocks or JavaScript for advanced parsing, ensuring your Kommo data stays current, unlocking better insights.
What types of tasks can I perform by integrating Kommo with LiveChat?
Integrating Kommo with LiveChat allows you to perform various tasks, including:
- Create new Kommo leads from LiveChat conversations automatically.
- Update Kommo contact details based on LiveChat interaction.
- Send targeted Kommo emails based on LiveChat customer behavior.
- Trigger LiveChat messages from Kommo when a deal reaches a stage.
- Log LiveChat transcripts as notes in Kommo contact profiles.
How can Latenode enhance my Kommo-LiveChat data workflows?
Latenode allows you to transform data with JavaScript, prompt-based AI, and headless browsers for superior control and data accuracy in Kommo and LiveChat.
Are there any limitations to the Kommo and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Rate limits of Kommo and LiveChat APIs may affect high-volume workflows.
- Custom fields in Kommo require careful mapping during setup.
