.svg){kind=icon}
How to connect Kommo and Userback
Create a New Scenario to Connect Kommo and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or Userback will be your first step. To do this, click "Choose an app," find Kommo or Userback, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
+
1
Kommo
Add the Userback Node
Next, click the plus (+) icon on the Kommo node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
1
Kommo
⚙
+
2
Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Kommo and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Userback
1
Trigger on Webhook
⚙
2
Kommo
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Kommo, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and Userback integration works as expected. Depending on your setup, data should flow between Kommo and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and Userback
Userback + Kommo + Slack: When new feedback is created in Userback, a new lead is created in Kommo. The sales team then receives a notification in Slack about the new lead.
Userback + Kommo + Jira: When new feedback is created in Userback, a bug report is created in Jira and the related Kommo contact is updated with the Jira issue information.
Kommo and Userback integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
Related categories
About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
See how Latenode works
.svg)
.png)
FAQ Kommo and Userback
How can I connect my Kommo account to Userback using Latenode?
To connect your Kommo account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Kommo leads from new Userback feedback?
Yes, with Latenode, automatically create Kommo leads from Userback feedback. Centralize feedback, ensuring no valuable input is missed, streamlining sales outreach and improving customer engagement.
What types of tasks can I perform by integrating Kommo with Userback?
Integrating Kommo with Userback allows you to perform various tasks, including:
- Create new Kommo leads from Userback feedback submissions.
- Update Kommo lead statuses based on Userback feedback sentiment.
- Send Userback feedback summaries to Kommo lead activity feeds.
- Trigger Userback feedback requests based on Kommo deal stages.
- Log Userback feedback as notes in Kommo lead profiles.
Can I use JavaScript to transform data between Kommo and Userback?
Yes, Latenode allows JavaScript code to transform data. This enables custom data mappings and complex logic between Kommo and Userback.
Are there any limitations to the Kommo and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript coding knowledge.
- Real-time data synchronization depends on the API rate limits of both Kommo and Userback.
- Custom Userback widgets require manual configuration within Latenode workflows.
