How to connect Landbot.io and Userback
Create a New Scenario to Connect Landbot.io and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Landbot.io, triggered by another scenario, or executed manually (for testing purposes). In most cases, Landbot.io or Userback will be your first step. To do this, click "Choose an app," find Landbot.io or Userback, and select the appropriate trigger to start the scenario.

Add the Landbot.io Node
Select the Landbot.io node from the app selection panel on the right.

Landbot.io
Configure the Landbot.io
Click on the Landbot.io node to configure it. You can modify the Landbot.io URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Landbot.io node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Landbot.io and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Landbot.io and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Landbot.io, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Landbot.io and Userback integration works as expected. Depending on your setup, data should flow between Landbot.io and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Landbot.io and Userback
Userback + Landbot.io + Slack: When new feedback is created in Userback, it triggers a Landbot event, and the feedback details are sent to a designated Slack channel.
Userback + Landbot.io + Google Sheets: Upon receiving new feedback in Userback, capture associated Landbot responses, log both Userback feedback and Landbot responses in Google Sheets for analysis.
Landbot.io and Userback integration alternatives
About Landbot.io
Use Landbot.io in Latenode to build no-code chatbots, then connect them to your wider automation. Capture leads, qualify prospects, or provide instant support and trigger follow-up actions directly in your CRM, databases, or marketing tools. Latenode handles complex logic, scaling, and integrations without per-step fees.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
FAQ Landbot.io and Userback
How can I connect my Landbot.io account to Userback using Latenode?
To connect your Landbot.io account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Landbot.io and click on "Connect".
- Authenticate your Landbot.io and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from Landbot.io chatbot responses?
Yes, you can! Latenode lets you trigger Userback ticket creation directly from Landbot.io conversations. Streamline feedback and resolve issues faster using intelligent automation.
What types of tasks can I perform by integrating Landbot.io with Userback?
Integrating Landbot.io with Userback allows you to perform various tasks, including:
- Create Userback tickets from negative chatbot feedback.
- Send user feedback directly to Userback from Landbot.io surveys.
- Update Userback ticket status based on Landbot.io conversation outcomes.
- Trigger Landbot.io chatbots from new Userback feedback submissions.
- Analyze Userback feedback trends using Latenode's data processing capabilities.
Can I use JavaScript code to customize the data sent between Landbot.io and Userback?
Yes! Latenode allows you to use JavaScript to transform data and customize the integration for advanced use cases.
Are there any limitations to the Landbot.io and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require advanced JavaScript knowledge.
- Real-time data synchronization depends on the API rate limits of both Landbot.io and Userback.
- Access to certain advanced features may depend on your Landbot.io and Userback subscription plans.