.svg){kind=icon}
How to connect Lark and LiveChat
Create a New Scenario to Connect Lark and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Lark, triggered by another scenario, or executed manually (for testing purposes). In most cases, Lark or LiveChat will be your first step. To do this, click "Choose an app," find Lark or LiveChat, and select the appropriate trigger to start the scenario.
Add the Lark Node
Select the Lark node from the app selection panel on the right.
+
1
Lark
Add the LiveChat Node
Next, click the plus (+) icon on the Lark node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
1
Lark
⚙
+
2
LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Lark and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Lark and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
LiveChat
1
Trigger on Webhook
⚙
2
Lark
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Lark, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Lark and LiveChat integration works as expected. Depending on your setup, data should flow between Lark and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Lark and LiveChat
LiveChat + Google Sheets + Lark: When a LiveChat transcript is deactivated, the data is added as a new row in a Google Sheet. A summary of the transcript is then sent to a specified Lark group chat.
LiveChat + Jira + Lark: When a LiveChat conversation is tagged as urgent, a new Jira issue is created. A summary of the issue, along with relevant conversation details, is then sent to a specified Lark channel.
Lark and LiveChat integration alternatives
About Lark
Use Lark within Latenode to centralize team comms & automate notifications based on workflow triggers. Aggregate messages, streamline approvals, and post updates to specific channels. Benefit from Latenode's visual editor and logic tools for advanced routing that keeps everyone informed and aligned.
Similar apps
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
See how Latenode works
.svg)
.png)
FAQ Lark and LiveChat
How can I connect my Lark account to LiveChat using Latenode?
To connect your Lark account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Lark and click on "Connect".
- Authenticate your Lark and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Lark tasks from new LiveChat transcripts?
Yes, you can! Latenode allows you to automate task creation, ensuring no customer request is missed. Use flexible logic or AI blocks to prioritize tasks.
What types of tasks can I perform by integrating Lark with LiveChat?
Integrating Lark with LiveChat allows you to perform various tasks, including:
- Automatically create Lark tasks from new LiveChat conversations.
- Send LiveChat transcripts to Lark for internal team collaboration.
- Post LiveChat customer satisfaction scores to a Lark channel.
- Update Lark documents with insights from LiveChat interactions.
- Trigger LiveChat messages when a status changes in Lark.
How can I automate alerts in Lark from specific LiveChat events?
Latenode lets you create custom workflows to trigger alerts in Lark based on LiveChat events, using webhooks or built-in triggers.
Are there any limitations to the Lark and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Rate limits of Lark and LiveChat APIs still apply.
- Real-time data synchronization depends on API availability.
