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Transcribe LiveChat conversations into text using Google Cloud Speech-To-Text for analysis and improved agent training. Latenode’s visual editor and affordable pricing make it easier to build and scale this automation, adding custom logic via JavaScript when needed.
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Google Cloud Speech-To-Text
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Create a New Scenario to Connect LiveChat and Google Cloud Speech-To-Text
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Google Cloud Speech-To-Text will be your first step. To do this, click "Choose an app," find LiveChat or Google Cloud Speech-To-Text, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Cloud Speech-To-Text Node
Next, click the plus (+) icon on the LiveChat node, select Google Cloud Speech-To-Text from the list of available apps, and choose the action you need from the list of nodes within Google Cloud Speech-To-Text.
LiveChat
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Google Cloud Speech-To-Text
Authenticate Google Cloud Speech-To-Text
Now, click the Google Cloud Speech-To-Text node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud Speech-To-Text settings. Authentication allows you to use Google Cloud Speech-To-Text through Latenode.
Configure the LiveChat and Google Cloud Speech-To-Text Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Google Cloud Speech-To-Text Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Cloud Speech-To-Text
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Google Cloud Speech-To-Text, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Google Cloud Speech-To-Text integration works as expected. Depending on your setup, data should flow between LiveChat and Google Cloud Speech-To-Text (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Cloud Speech-To-Text + Zendesk: When a chat is deactivated in LiveChat, the audio messages are extracted and sent to Google Cloud Speech-To-Text for transcription. The resulting text is then used to create a new ticket in Zendesk.
LiveChat + Google Cloud Speech-To-Text + Zendesk: When a new incoming chat is initiated in LiveChat, the audio messages are processed by Google Cloud Speech-To-Text for transcription. A Zendesk ticket is then created and the transcribed text is added as a comment to that ticket.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Google Cloud Speech-To-Text
Automate audio transcription using Google Cloud Speech-To-Text within Latenode. Convert audio files to text and use the results to populate databases, trigger alerts, or analyze customer feedback. Latenode provides visual tools to manage the flow, plus code options for custom parsing or filtering. Scale voice workflows without complex coding.
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How can I connect my LiveChat account to Google Cloud Speech-To-Text using Latenode?
To connect your LiveChat account to Google Cloud Speech-To-Text on Latenode, follow these steps:
Can I transcribe LiveChat voice messages using Speech-To-Text?
Yes, you can easily transcribe LiveChat voice messages to text using Latenode. This allows for sentiment analysis or instant summaries using our built-in AI blocks, improving agent efficiency.
What types of tasks can I perform by integrating LiveChat with Google Cloud Speech-To-Text?
Integrating LiveChat with Google Cloud Speech-To-Text allows you to perform various tasks, including:
How secure is my LiveChat data when using Latenode integrations?
Latenode employs robust security measures, including encryption and secure authentication, to protect your LiveChat and Speech-To-Text data during integration and processing.
Are there any limitations to the LiveChat and Google Cloud Speech-To-Text integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: