How to connect LiveChat and Mailchimp
Create a New Scenario to Connect LiveChat and Mailchimp
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Mailchimp will be your first step. To do this, click "Choose an app," find LiveChat or Mailchimp, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Mailchimp Node
Next, click the plus (+) icon on the LiveChat node, select Mailchimp from the list of available apps, and choose the action you need from the list of nodes within Mailchimp.

LiveChat
⚙
Mailchimp
Authenticate Mailchimp
Now, click the Mailchimp node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Mailchimp settings. Authentication allows you to use Mailchimp through Latenode.
Configure the LiveChat and Mailchimp Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Mailchimp Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Mailchimp
Trigger on Webhook
⚙
LiveChat
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring LiveChat, Mailchimp, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Mailchimp integration works as expected. Depending on your setup, data should flow between LiveChat and Mailchimp (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Mailchimp
LiveChat + Mailchimp: When a chat is deactivated in LiveChat, the user's information is added to a Mailchimp list for email marketing and retargeting.
Shopify + Mailchimp + LiveChat: When a new order is placed in Shopify, the customer is added or updated in Mailchimp, and a note is added to the subscriber's profile. LiveChat provides support for those customers.
LiveChat and Mailchimp integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Mailchimp
Automate Mailchimp tasks inside Latenode. Automatically add subscribers, update lists, or trigger campaigns based on events in other apps. Use Latenode's visual editor to connect Mailchimp to your CRM, e-commerce platform, or database. Enrich data and ensure targeted campaigns without manual work. Scale your email marketing effortlessly.
Similar apps
Related categories
See how Latenode works
FAQ LiveChat and Mailchimp
How can I connect my LiveChat account to Mailchimp using Latenode?
To connect your LiveChat account to Mailchimp on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Mailchimp accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically add LiveChat users to a Mailchimp list?
Yes! Latenode lets you instantly add LiveChat users to Mailchimp. Use custom JavaScript for advanced segmentation or AI to personalize follow-up campaigns,boosting engagement.
What types of tasks can I perform by integrating LiveChat with Mailchimp?
Integrating LiveChat with Mailchimp allows you to perform various tasks, including:
- Add new LiveChat users to a specific Mailchimp audience.
- Tag Mailchimp subscribers based on LiveChat interactions.
- Trigger email campaigns in Mailchimp after a LiveChat session.
- Update Mailchimp subscriber information from LiveChat data.
- Segment Mailchimp audiences using LiveChat conversation data.
Can I personalize Mailchimp emails using data from LiveChat conversations?
Yes, use Latenode's AI block to extract key insights from LiveChat, injecting them into Mailchimp for highly personalized, automated email marketing.
Are there any limitations to the LiveChat and Mailchimp integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with high data volumes may require optimized resource allocation.
- Real-time data sync depends on the API limits of both LiveChat and Mailchimp.
- Custom JavaScript code requires a basic understanding of programming.