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Automate your LiveChat support using OpenAI ChatGPT. Latenode's visual editor makes it easier to build advanced chatbots with custom logic and integrations, while affordable pricing ensures you only pay for execution time.
Connect LiveChat and OpenAI ChatGPT in minutes with Latenode.
Create LiveChat to OpenAI ChatGPT workflow
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Create a New Scenario to Connect LiveChat and OpenAI ChatGPT
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or OpenAI ChatGPT will be your first step. To do this, click "Choose an app," find LiveChat or OpenAI ChatGPT, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OpenAI ChatGPT Node
Next, click the plus (+) icon on the LiveChat node, select OpenAI ChatGPT from the list of available apps, and choose the action you need from the list of nodes within OpenAI ChatGPT.
LiveChat
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OpenAI ChatGPT
Authenticate OpenAI ChatGPT
Now, click the OpenAI ChatGPT node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenAI ChatGPT settings. Authentication allows you to use OpenAI ChatGPT through Latenode.
Configure the LiveChat and OpenAI ChatGPT Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and OpenAI ChatGPT Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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OpenAI ChatGPT
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, OpenAI ChatGPT, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and OpenAI ChatGPT integration works as expected. Depending on your setup, data should flow between LiveChat and OpenAI ChatGPT (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + OpenAI ChatGPT + Google Sheets: When a chat is deactivated in LiveChat, send the transcript to OpenAI ChatGPT to generate a summary. Then, add the summary and the original chat transcript to a new row in Google Sheets for analysis.
LiveChat + OpenAI ChatGPT + Slack: When a chat is deactivated in LiveChat, send the transcript to OpenAI ChatGPT to generate a summary. Then, send the summary to a designated Slack channel for team review.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About OpenAI ChatGPT
Integrate ChatGPT into Latenode for automated content generation, sentiment analysis, and smart replies. Create workflows that analyze text, classify data, and personalize customer interactions. Combine AI power with Latenode's flexibility: orchestrate complex processes, manage data flow, and connect to any app via API—all without code.
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How can I connect my LiveChat account to OpenAI ChatGPT using Latenode?
To connect your LiveChat account to OpenAI ChatGPT on Latenode, follow these steps:
Can I automatically summarize chat transcripts?
Yes, you can! Use Latenode to send LiveChat transcripts to OpenAI ChatGPT for instant summarization. This improves agent efficiency and helps quickly understand customer issues.
What types of tasks can I perform by integrating LiveChat with OpenAI ChatGPT?
Integrating LiveChat with OpenAI ChatGPT allows you to perform various tasks, including:
HowdoesLatenodeenhancetheLiveChatautomationcapabilities?
LatenodeextendsLiveChatwithAI-poweredautomation, JavaScriptfunctions,andmore.Buildcomplexworkflowsvisuallyandscaleeffortlessly.
Are there any limitations to the LiveChat and OpenAI ChatGPT integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: