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Connect LiveChat to OpenPhone on Latenode and escalate urgent support requests to phone calls automatically. Build custom routing logic with JavaScript, and save on costs with execution-based pricing for high-volume support.
Connect LiveChat and OpenPhone in minutes with Latenode.
Create LiveChat to OpenPhone workflow
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Create a New Scenario to Connect LiveChat and OpenPhone
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or OpenPhone will be your first step. To do this, click "Choose an app," find LiveChat or OpenPhone, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OpenPhone Node
Next, click the plus (+) icon on the LiveChat node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.
LiveChat
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OpenPhone
Authenticate OpenPhone
Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.
Configure the LiveChat and OpenPhone Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and OpenPhone Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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OpenPhone
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, OpenPhone, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the LiveChat and OpenPhone integration works as expected. Depending on your setup, data should flow between LiveChat and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + OpenPhone + Slack: When a customer initiates a chat in LiveChat, a contact is created in OpenPhone. Subsequently, a notification is sent to a designated Slack channel to alert the agent.
OpenPhone + LiveChat + Zendesk: When a call is missed in OpenPhone, a ticket is automatically created in Zendesk. Additionally, a LiveChat message is sent to the customer to follow up.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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How can I connect my LiveChat account to OpenPhone using Latenode?
To connect your LiveChat account to OpenPhone on Latenode, follow these steps:
Can I automatically create OpenPhone contacts from new LiveChat transcripts?
Yes, easily! Latenode lets you parse transcripts with AI for key info and automatically create contacts in OpenPhone. Keep your contact list up-to-date effortlessly.
What types of tasks can I perform by integrating LiveChat with OpenPhone?
Integrating LiveChat with OpenPhone allows you to perform various tasks, including:
Can I use JavaScript to customize my LiveChat + OpenPhone workflows?
Yes! Latenode supports JavaScript, so you can add complex logic and custom functions to your LiveChat and OpenPhone automations.
Are there any limitations to the LiveChat and OpenPhone integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: