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How to connect LiveChat and Soax
Create a New Scenario to Connect LiveChat and Soax
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Soax will be your first step. To do this, click "Choose an app," find LiveChat or Soax, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Soax Node
Next, click the plus (+) icon on the LiveChat node, select Soax from the list of available apps, and choose the action you need from the list of nodes within Soax.
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Authenticate Soax
Now, click the Soax node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Soax settings. Authentication allows you to use Soax through Latenode.
Configure the LiveChat and Soax Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Soax Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Soax, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Soax integration works as expected. Depending on your setup, data should flow between LiveChat and Soax (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Soax
LiveChat + Soax + Slack: When a new chat is initiated in LiveChat, the user's IP address is sent to Soax for risk assessment. If Soax identifies the IP as potentially risky, a notification is sent to a designated Slack channel.
Soax + LiveChat + Pipedrive: When Soax identifies a potential lead through its data analysis, the automation will create a contact in Pipedrive and automatically start a LiveChat session to engage the lead immediately.
LiveChat and Soax integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Soax
Use Soax proxies in Latenode for reliable data extraction and automation that avoids blocks. Integrate Soax into your Latenode workflows to scrape websites, automate social media tasks, or monitor pricing changes without IP restrictions. Scale your data gathering processes using Latenode's visual editor and scheduling tools for consistent, error-free performance.
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FAQ LiveChat and Soax
How can I connect my LiveChat account to Soax using Latenode?
To connect your LiveChat account to Soax on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Soax accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically enrich LiveChat leads with Soax data?
Yes, you can! Latenode lets you enrich LiveChat leads with Soax data using visual workflows. This gives your team deeper insights, leading to better customer engagement.
What types of tasks can I perform by integrating LiveChat with Soax?
Integrating LiveChat with Soax allows you to perform various tasks, including:
- Automatically block abusive IP addresses identified during LiveChat sessions.
- Route LiveChat conversations based on the geolocation data provided by Soax.
- Enrich new LiveChat lead profiles with Soax-provided proxy information.
- Trigger automated alerts for suspicious user activity in LiveChat via Soax.
- Improve support agent routing using Soax data to determine customer location.
How do I use JavaScript code with the LiveChat Latenode integration?
Latenode allows you to use JavaScript for advanced LiveChat logic. Customize data transformations or enhance workflows with custom code blocks.
Are there any limitations to the LiveChat and Soax integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Soax data accuracy depends on the Soax service itself.
- Rate limits of the LiveChat API apply to Latenode integrations.
- Advanced JavaScript knowledge may be required for custom logic.
