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How to connect LiveChat and Thankster
Create a New Scenario to Connect LiveChat and Thankster
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Thankster will be your first step. To do this, click "Choose an app," find LiveChat or Thankster, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Thankster Node
Next, click the plus (+) icon on the LiveChat node, select Thankster from the list of available apps, and choose the action you need from the list of nodes within Thankster.
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Authenticate Thankster
Now, click the Thankster node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Thankster settings. Authentication allows you to use Thankster through Latenode.
Configure the LiveChat and Thankster Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Thankster Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Thankster, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Thankster integration works as expected. Depending on your setup, data should flow between LiveChat and Thankster (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Thankster
LiveChat + Thankster + Slack: When a chat is deactivated, check if a specific tag (e.g., "positive") is present. If it is, send a Thankster card to the customer and notify the team in a Slack channel about the positive feedback.
Thankster + LiveChat + Google Sheets: When a Thankster card is sent, record the details, including any associated LiveChat agent (if available by cross-referencing contact information), into a Google Sheet for tracking and performance analysis.
LiveChat and Thankster integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Thankster
Use Thankster in Latenode to automate personalized handwritten notes for customers. Trigger notes based on events like purchases or milestones. Enhance CRM workflows by adding a human touch. Latenode lets you manage Thankster requests at scale with no-code logic and custom integrations. Centralize and track all your personalized outreach.
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See how Latenode works
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FAQ LiveChat and Thankster
How can I connect my LiveChat account to Thankster using Latenode?
To connect your LiveChat account to Thankster on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Thankster accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send Thankster cards to new LiveChat users?
Yes, you can! Automate personalized Thankster cards for new LiveChat users, boosting engagement and loyalty. Latenode's advanced logic ensures precise targeting and timing.
What types of tasks can I perform by integrating LiveChat with Thankster?
Integrating LiveChat with Thankster allows you to perform various tasks, including:
- Automatically send thank you cards after a positive LiveChat interaction.
- Create personalized Thankster cards based on LiveChat user data.
- Trigger Thankster rewards for LiveChat agents meeting sales targets.
- Send birthday cards to customers identified via LiveChat profiles.
- Automate Thankster follow-ups based on LiveChat support ticket status.
How to access LiveChat transcripts via Latenode?
Access LiveChat transcripts easily using Latenode's built-in data connectors. Extract key insights and pass them to Thankster for personalized card creation.
Are there any limitations to the LiveChat and Thankster integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex card designs may require manual adjustments in Thankster.
- Rate limits apply to both LiveChat and Thankster API calls.
- Integration depends on the availability of both LiveChat and Thankster APIs.
