How to connect LiveChat and Toggl Track
Create a New Scenario to Connect LiveChat and Toggl Track
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Toggl Track will be your first step. To do this, click "Choose an app," find LiveChat or Toggl Track, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Toggl Track Node
Next, click the plus (+) icon on the LiveChat node, select Toggl Track from the list of available apps, and choose the action you need from the list of nodes within Toggl Track.

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Toggl Track

Authenticate Toggl Track
Now, click the Toggl Track node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Toggl Track settings. Authentication allows you to use Toggl Track through Latenode.
Configure the LiveChat and Toggl Track Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Toggl Track Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Toggl Track
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring LiveChat, Toggl Track, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Toggl Track integration works as expected. Depending on your setup, data should flow between LiveChat and Toggl Track (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Toggl Track
LiveChat + Toggl Track + Google Calendar: When a LiveChat support chat is deactivated, this automation creates a Toggl Track time entry to log the billable hours. Simultaneously, it adds an event to Google Calendar to keep track of the support session.
Toggl Track + LiveChat + Slack: This automation monitors Toggl Track time entries. When time spent on a LiveChat support task exceeds a defined limit, a Slack message is sent to a specified channel to alert the team.
LiveChat and Toggl Track integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Toggl Track
Track time in Toggl Track, then use Latenode to automatically log hours to project management tools or generate invoices. Pull Toggl Track data into reports and dashboards, or trigger notifications based on time entries. Automate billing and project tracking; build custom flows around your Toggl Track data.
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See how Latenode works
FAQ LiveChat and Toggl Track
How can I connect my LiveChat account to Toggl Track using Latenode?
To connect your LiveChat account to Toggl Track on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Toggl Track accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically track LiveChat support time in Toggl Track?
Yes, you can! Latenode automates time tracking. Capture LiveChat session details and log time in Toggl Track, ensuring accurate billing and performance insights, even with custom JavaScript logic.
What types of tasks can I perform by integrating LiveChat with Toggl Track?
Integrating LiveChat with Toggl Track allows you to perform various tasks, including:
- Automatically creating Toggl Track projects from new LiveChat conversations.
- Logging support agent time against specific LiveChat tickets in Toggl Track.
- Generating reports on time spent per customer based on LiveChat data.
- Triggering Toggl Track time entries when specific LiveChat tags are added.
- Calculating support costs based on LiveChat data and Toggl Track time logs.
CanIusetheAIblockstoanalyzeLiveChattranscriptsbeforeloggingtime?
Yes! Latenode's AI blocks can analyze LiveChat transcripts to categorize issues, estimate effort, and enrich Toggl Track entries, enhancing reporting accuracy.
Are there any limitations to the LiveChat and Toggl Track integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical LiveChat data prior to integration setup will not be automatically synced.
- Complex Toggl Track configurations might require custom JavaScript for optimal data mapping.
- Rate limits of both LiveChat and Toggl Track APIs can affect high-volume workflows.