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How to connect LiveChat and Webhook
Create a New Scenario to Connect LiveChat and Webhook
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Webhook will be your first step. To do this, click "Choose an app," find LiveChat or Webhook, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
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Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Webhook Node
Next, click the plus (+) icon on the LiveChat node, select Webhook from the list of available apps, and choose the action you need from the list of nodes within Webhook.
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Authenticate Webhook
Now, click the Webhook node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Webhook settings. Authentication allows you to use Webhook through Latenode.
Configure the LiveChat and Webhook Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Webhook Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring LiveChat, Webhook, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Webhook integration works as expected. Depending on your setup, data should flow between LiveChat and Webhook (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Webhook
LiveChat + Google Sheets: When a chat is deactivated in LiveChat, the transcript details are added as a new row in a Google Sheet for analysis.
Webhook + Slack: When a new event occurs and triggers a Webhook, send a notification to a Slack channel with the webhook data.
LiveChat and Webhook integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Webhook
Use Webhook in Latenode to connect real-time events to automated workflows. Receive updates from any app, trigger instant actions, and route data without polling. Unlike other platforms, Latenode lets you filter, transform, and integrate this data with AI or custom code, all within a scalable, pay-as-you-go environment.
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See how Latenode works
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FAQ LiveChat and Webhook
How can I connect my LiveChat account to Webhook using Latenode?
To connect your LiveChat account to Webhook on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Webhook accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Webhook on new LiveChat messages?
Yes, you can! With Latenode, trigger Webhook for each new LiveChat message and send automated summaries using our AI blocks. Improve response times and agent efficiency.
What types of tasks can I perform by integrating LiveChat with Webhook?
Integrating LiveChat with Webhook allows you to perform various tasks, including:
- Send LiveChat transcripts to a specified URL for analysis.
- Automatically update customer records in your CRM based on chat data.
- Trigger custom notifications in external systems based on chat events.
- Create support tickets in your project management tool from LiveChat.
- Send survey requests to customers after a LiveChat conversation ends.
How do I handle errors from the LiveChat integration in Latenode?
Latenode’s error handling allows you to set up alerts and automated retries. Use JavaScript blocks for complex error scenarios.
Are there any limitations to the LiveChat and Webhook integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits from LiveChat and Webhook may apply, depending on your plans.
- Complex data transformations may require JavaScript coding.
- File attachments from LiveChat are not directly passed to Webhook.
