LiveChat and Xero Integration

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Automatically create Xero invoices from LiveChat interactions. Latenode lets you build custom logic and scale automations affordably using no-code blocks, JavaScript, and direct API calls.

Swap Apps

LiveChat

Xero

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect LiveChat and Xero

Create a New Scenario to Connect LiveChat and Xero

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Xero will be your first step. To do this, click "Choose an app," find LiveChat or Xero, and select the appropriate trigger to start the scenario.

Add the LiveChat Node

Select the LiveChat node from the app selection panel on the right.

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LiveChat

Configure the LiveChat

Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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LiveChat

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Connect LiveChat

Sign In

Run node once

Add the Xero Node

Next, click the plus (+) icon on the LiveChat node, select Xero from the list of available apps, and choose the action you need from the list of nodes within Xero.

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Xero

Authenticate Xero

Now, click the Xero node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Xero settings. Authentication allows you to use Xero through Latenode.

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LiveChat

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Xero

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Connect Xero

Sign In

Run node once

Configure the LiveChat and Xero Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Xero Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the LiveChat and Xero Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring LiveChat, Xero, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Xero integration works as expected. Depending on your setup, data should flow between LiveChat and Xero (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect LiveChat and Xero

LiveChat + Xero + Slack: When a new chat begins in LiveChat, create a contact in Xero using the customer's information and send a notification to a Slack channel to alert the sales team about the new interaction.

Xero + LiveChat + Gmail: When a new invoice is paid in Xero, send a thank you message to the customer via LiveChat and email a copy of the receipt from Gmail for their records.

LiveChat and Xero integration alternatives

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

About Xero

Automate accounting tasks with Xero in Latenode. Sync invoices, track payments, and manage contacts within larger workflows. Use Latenode's visual editor to connect Xero data to other apps, like CRM or e-commerce platforms, triggering actions based on Xero events. Simplify reconciliation and reporting with customized automation.

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FAQ LiveChat and Xero

How can I connect my LiveChat account to Xero using Latenode?

To connect your LiveChat account to Xero on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select LiveChat and click on "Connect".
  • Authenticate your LiveChat and Xero accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Xero invoices from LiveChat transcripts?

Yes, you can! Latenode lets you parse chat details with AI and create invoices. This streamlines billing and improves customer experience with automated accounting.

What types of tasks can I perform by integrating LiveChat with Xero?

Integrating LiveChat with Xero allows you to perform various tasks, including:

  • Creating new Xero contacts from LiveChat conversations.
  • Automatically generating invoices in Xero after a LiveChat sale.
  • Updating customer details in Xero based on LiveChat input.
  • Sending payment reminders via LiveChat based on Xero data.
  • Logging LiveChat support interactions as notes in Xero.

How can I trigger workflows based on LiveChat events in Latenode?

You can trigger workflows using new chat events! Latenode’s visual editor makes building complex flows simple, handling real-time data efficiently.

Are there any limitations to the LiveChat and Xero integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Advanced custom field mappings may require JavaScript code.
  • Complex workflows may impact performance on very high volumes.
  • Historical data migration between LiveChat and Xero is not supported.

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