Magento and CloudTalk Integration

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Connect Magento to CloudTalk and instantly create support tickets for new orders, streamlining customer service. Latenode's visual editor and affordable execution pricing make advanced ecommerce automation accessible without complex coding or high costs.

Magento + CloudTalk integration

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Swap Apps

Magento

CloudTalk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Magento and CloudTalk

Create a New Scenario to Connect Magento and CloudTalk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Magento, triggered by another scenario, or executed manually (for testing purposes). In most cases, Magento or CloudTalk will be your first step. To do this, click "Choose an app," find Magento or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Magento Node

Select the Magento node from the app selection panel on the right.

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Magento

Configure the Magento

Click on the Magento node to configure it. You can modify the Magento URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Magento

Sign In

Run node once

Add the CloudTalk Node

Next, click the plus (+) icon on the Magento node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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Authenticate CloudTalk

Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.

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Connect CloudTalk

Sign In

Run node once

Configure the Magento and CloudTalk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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The action ID

Run node once

Set Up the Magento and CloudTalk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Magento, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Magento and CloudTalk integration works as expected. Depending on your setup, data should flow between Magento and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Magento and CloudTalk

Magento + CloudTalk + Slack: When a new order is placed in Magento, CloudTalk creates an activity for a sales representative, and Slack sends a message to a dedicated channel summarizing the order details.

CloudTalk + Magento + Zendesk: When a new call is registered in CloudTalk, the details are added as a comment to the corresponding customer's sales order in Magento, and a support ticket is created in Zendesk.

Magento and CloudTalk integration alternatives

About Magento

Automate Magento tasks in Latenode. Sync product data, track orders, manage customers across your systems without code. Connect Magento to CRMs, marketing tools, and accounting software to streamline e-commerce operations. Use AI to personalize offers and segment audiences. Latenode’s visual editor makes automation simple, scalable, and cost-effective.

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

See how Latenode works

FAQ Magento and CloudTalk

How can I connect my Magento account to CloudTalk using Latenode?

To connect your Magento account to CloudTalk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Magento and click on "Connect".
  • Authenticate your Magento and CloudTalk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update customer info?

Yes, you can! Latenode allows real-time syncing of customer data between Magento and CloudTalk, ensuring agents always have current information. This leads to faster, more personalized support.

What types of tasks can I perform by integrating Magento with CloudTalk?

Integrating Magento with CloudTalk allows you to perform various tasks, including:

  • Create CloudTalk call activities when a new Magento order is placed.
  • Update Magento customer details based on CloudTalk call outcomes.
  • Send SMS updates via CloudTalk for Magento order status changes.
  • Automatically add new Magento customers to CloudTalk contact lists.
  • Trigger CloudTalk callbacks for abandoned carts in Magento.

How can I use Javascript with Magento on Latenode?

Latenode allows you to use JavaScript code blocks within your Magento and CloudTalk automations for advanced data manipulation and custom logic.

Are there any limitations to the Magento and CloudTalk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require JavaScript knowledge.
  • Rate limits imposed by Magento and CloudTalk APIs may affect performance.
  • Custom Magento extensions might need specific handling in workflows.

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