Magento and OpenPhone Integration

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Automatically send SMS updates via OpenPhone for Magento orders, improving customer experience. Latenode's visual editor and affordable execution-based pricing make it easier to scale notifications.

Magento + OpenPhone integration

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Magento

OpenPhone

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Magento and OpenPhone

Create a New Scenario to Connect Magento and OpenPhone

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Magento, triggered by another scenario, or executed manually (for testing purposes). In most cases, Magento or OpenPhone will be your first step. To do this, click "Choose an app," find Magento or OpenPhone, and select the appropriate trigger to start the scenario.

Add the Magento Node

Select the Magento node from the app selection panel on the right.

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Magento

Configure the Magento

Click on the Magento node to configure it. You can modify the Magento URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Magento

Sign In

Run node once

Add the OpenPhone Node

Next, click the plus (+) icon on the Magento node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.

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Authenticate OpenPhone

Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.

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Connect OpenPhone

Sign In

Run node once

Configure the Magento and OpenPhone Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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The action ID

Run node once

Set Up the Magento and OpenPhone Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Magento, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Magento and OpenPhone integration works as expected. Depending on your setup, data should flow between Magento and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Magento and OpenPhone

Magento + Slack + OpenPhone: When a new order is placed in Magento, a message is sent to a specified Slack channel to notify the sales team. Simultaneously, a new contact is created in OpenPhone with the customer's details.

OpenPhone + Magento + Zendesk: When a call is missed in OpenPhone, the system checks if the caller is an existing customer in Magento. If a customer is found, a Zendesk ticket is created to follow up on the missed call.

Magento and OpenPhone integration alternatives

About Magento

Automate Magento tasks in Latenode. Sync product data, track orders, manage customers across your systems without code. Connect Magento to CRMs, marketing tools, and accounting software to streamline e-commerce operations. Use AI to personalize offers and segment audiences. Latenode’s visual editor makes automation simple, scalable, and cost-effective.

About OpenPhone

Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.

See how Latenode works

FAQ Magento and OpenPhone

How can I connect my Magento account to OpenPhone using Latenode?

To connect your Magento account to OpenPhone on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Magento and click on "Connect".
  • Authenticate your Magento and OpenPhone accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically text customers about order updates?

Yes, you can! Use Latenode's visual editor and built-in logic to trigger OpenPhone messages upon order status changes in Magento, keeping customers informed and improving satisfaction.

What types of tasks can I perform by integrating Magento with OpenPhone?

Integrating Magento with OpenPhone allows you to perform various tasks, including:

  • Send SMS order confirmations via OpenPhone when new Magento orders are placed.
  • Create OpenPhone contacts from new Magento customer accounts automatically.
  • Trigger internal OpenPhone notifications for low stock levels in Magento.
  • Send a personalized SMS when a Magento order ships using OpenPhone.
  • Update Magento customer notes after OpenPhone call completions.

How can I personalize OpenPhone messages using Magento data?

Use Latenode’s data mapping to dynamically insert Magento customer details into OpenPhone messages, creating tailored, engaging customer experiences.

Are there any limitations to the Magento and OpenPhone integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Bulk data syncing might require custom scripting for optimal performance.
  • Complex Magento configurations might need tailored workflow design.
  • OpenPhone plan limits on message volume can affect automation scale.

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