How to connect Mailchimp and Zoho Desk
Create a New Scenario to Connect Mailchimp and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Mailchimp, triggered by another scenario, or executed manually (for testing purposes). In most cases, Mailchimp or Zoho Desk will be your first step. To do this, click "Choose an app," find Mailchimp or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Mailchimp Node
Select the Mailchimp node from the app selection panel on the right.

Mailchimp
Configure the Mailchimp
Click on the Mailchimp node to configure it. You can modify the Mailchimp URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Mailchimp node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Mailchimp and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Mailchimp and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Mailchimp, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Mailchimp and Zoho Desk integration works as expected. Depending on your setup, data should flow between Mailchimp and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Mailchimp and Zoho Desk
Mailchimp + Zoho Desk + Slack: When a new subscriber joins a Mailchimp list, a ticket is created in Zoho Desk to welcome them and a message is sent to a Slack channel to notify the team.
Zoho Desk + Mailchimp + Google Sheets: When a ticket is resolved in Zoho Desk, the customer's email is added to a Mailchimp list and the ticket information is logged in a Google Sheet.
Mailchimp and Zoho Desk integration alternatives
About Mailchimp
Automate Mailchimp tasks inside Latenode. Automatically add subscribers, update lists, or trigger campaigns based on events in other apps. Use Latenode's visual editor to connect Mailchimp to your CRM, e-commerce platform, or database. Enrich data and ensure targeted campaigns without manual work. Scale your email marketing effortlessly.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Mailchimp and Zoho Desk
How can I connect my Mailchimp account to Zoho Desk using Latenode?
To connect your Mailchimp account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Mailchimp and click on "Connect".
- Authenticate your Mailchimp and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync new Mailchimp subscribers to Zoho Desk?
Yes, you can! Latenode lets you automatically add new Mailchimp subscribers to Zoho Desk as contacts, ensuring your support team always has the latest customer information. Build complex flows with no-code and AI.
What types of tasks can I perform by integrating Mailchimp with Zoho Desk?
Integrating Mailchimp with Zoho Desk allows you to perform various tasks, including:
- Create Zoho Desk tickets from new Mailchimp campaign responses.
- Update Zoho Desk contact information when a Mailchimp subscriber changes.
- Add new Mailchimp subscribers as contacts in Zoho Desk automatically.
- Trigger Mailchimp email campaigns based on Zoho Desk ticket status.
- Segment Zoho Desk contacts based on Mailchimp engagement data.
Can I use custom fields from Mailchimp inside Zoho Desk workflows?
Yes, Latenode supports custom field mapping between Mailchimp and Zoho Desk. Use JavaScript and data transformations to handle complex data.
Are there any limitations to the Mailchimp and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits from Mailchimp and Zoho Desk APIs may affect high-volume workflows.
- Historical data synchronization requires manual configuration.