How to connect Microsoft Teams and Zoho Desk
Create a New Scenario to Connect Microsoft Teams and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft Teams, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft Teams or Zoho Desk will be your first step. To do this, click "Choose an app," find Microsoft Teams or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Microsoft Teams Node
Select the Microsoft Teams node from the app selection panel on the right.

Microsoft Teams
Configure the Microsoft Teams
Click on the Microsoft Teams node to configure it. You can modify the Microsoft Teams URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Microsoft Teams node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Microsoft Teams and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Microsoft Teams and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Zoho Desk
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Microsoft Teams, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Microsoft Teams and Zoho Desk integration works as expected. Depending on your setup, data should flow between Microsoft Teams and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Microsoft Teams and Zoho Desk
Zoho Desk + Jira + Microsoft Teams: When a new ticket is created in Zoho Desk, create a corresponding issue in Jira. Then, send a message to a specific channel in Microsoft Teams notifying the team about the new Jira issue.
Zoho Desk + Google Calendar + Microsoft Teams: When a new ticket comment is added to Zoho Desk, create a Google Calendar event to follow up on the ticket. Send a notification to a Microsoft Teams channel with details of the scheduled meeting.
Microsoft Teams and Zoho Desk integration alternatives
About Microsoft Teams
Use Microsoft Teams in Latenode to automate notifications and approvals. Instead of manual updates, automatically post messages based on triggers from other apps (like CRM or databases). Streamline workflows and improve team communication by connecting Teams to your automated processes without complex coding.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Microsoft Teams and Zoho Desk
How can I connect my Microsoft Teams account to Zoho Desk using Latenode?
To connect your Microsoft Teams account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Microsoft Teams and click on "Connect".
- Authenticate your Microsoft Teams and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Teams messages?
Yes, you can! Latenode's visual editor and advanced logic let you automatically create Zoho Desk tickets based on specific keywords or triggers in Microsoft Teams messages, streamlining issue tracking.
What types of tasks can I perform by integrating Microsoft Teams with Zoho Desk?
Integrating Microsoft Teams with Zoho Desk allows you to perform various tasks, including:
- Post Zoho Desk ticket updates directly to specific Microsoft Teams channels.
- Create new Zoho Desk tickets from Microsoft Teams channel messages.
- Send customized Microsoft Teams notifications for critical Zoho Desk events.
- Automatically resolve Zoho Desk tickets when mentioned in a Teams meeting.
- Use AI to summarize customer issues from Teams chats into Zoho Desk tickets.
How can I customize the data flow between Microsoft Teams and Zoho Desk?
Latenode allows extensive customization via JavaScript and AI, enabling you to transform and enrich data as it moves between Microsoft Teams and Zoho Desk.
Are there any limitations to the Microsoft Teams and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- File size limits apply to attachments transferred between the platforms.
- Real-time updates are subject to API rate limits of both services.