How to connect Microsoft To Do and Freshdesk
Create a New Scenario to Connect Microsoft To Do and Freshdesk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft To Do, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft To Do or Freshdesk will be your first step. To do this, click "Choose an app," find Microsoft To Do or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Microsoft To Do Node
Select the Microsoft To Do node from the app selection panel on the right.

Microsoft To Do
Configure the Microsoft To Do
Click on the Microsoft To Do node to configure it. You can modify the Microsoft To Do URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the Microsoft To Do node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Microsoft To Do and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Microsoft To Do and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Microsoft To Do, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Microsoft To Do and Freshdesk integration works as expected. Depending on your setup, data should flow between Microsoft To Do and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Microsoft To Do and Freshdesk
Microsoft To Do + Freshdesk + Microsoft Teams: When a high-priority task is created in Microsoft To Do, a new ticket is created in Freshdesk, and a message is sent to a Microsoft Teams channel to notify the support team.
Freshdesk + Microsoft To Do + Slack: When a ticket is updated (resolved) in Freshdesk, a task is created in Microsoft To Do to follow up with the customer, and a notification is sent to a Slack channel.
Microsoft To Do and Freshdesk integration alternatives
About Microsoft To Do
Automate task management by integrating Microsoft To Do with Latenode. Automatically create tasks from emails, database entries, or other apps. Sync tasks between systems, set reminders based on triggers, and manage projects visually using Latenode's low-code interface. Stop manual updates and build scalable task workflows.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
FAQ Microsoft To Do and Freshdesk
How can I connect my Microsoft To Do account to Freshdesk using Latenode?
To connect your Microsoft To Do account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Microsoft To Do and click on "Connect".
- Authenticate your Microsoft To Do and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create tasks from new Freshdesk tickets?
Yes, you can! With Latenode, automatically create Microsoft To Do tasks from Freshdesk tickets. This ensures support requests are tracked and actioned promptly, boosting team responsiveness.
What types of tasks can I perform by integrating Microsoft To Do with Freshdesk?
Integrating Microsoft To Do with Freshdesk allows you to perform various tasks, including:
- Create a Microsoft To Do task when a new high-priority Freshdesk ticket arrives.
- Update a Freshdesk ticket when a linked Microsoft To Do task is completed.
- Generate daily summaries of open Freshdesk tickets in Microsoft To Do.
- Assign Microsoft To Do tasks to agents based on Freshdesk ticket categories.
- Postpone due dates on To Do tasks when a Freshdesk ticket is set to pending.
CanIuseJavaScripttomanipulatedatawhenconnectingMicrosoftToDoandFreshdesk?
Yes! Latenode's JavaScript blocks let you transform data between Microsoft To Do and Freshdesk, offering customization beyond simple field mapping.
Are there any limitations to the Microsoft To Do and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of the Microsoft To Do and Freshdesk APIs apply.
- Historical data migration requires custom workflow design.