How to connect Missive and Zoho Desk
Create a New Scenario to Connect Missive and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Missive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Missive or Zoho Desk will be your first step. To do this, click "Choose an app," find Missive or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Missive Node
Select the Missive node from the app selection panel on the right.

Missive
Add the Zoho Desk Node
Next, click the plus (+) icon on the Missive node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Missive and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Missive and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Missive, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Missive and Zoho Desk integration works as expected. Depending on your setup, data should flow between Missive and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Missive and Zoho Desk
Missive + Zoho Desk + Slack: When a new contact is created in Missive, a corresponding ticket is created in Zoho Desk. The support team is then notified in a designated Slack channel.
Zoho Desk + Missive + Google Sheets: When a new comment is added to a ticket in Zoho Desk, a new row is added to Google Sheets, recording the ticket information and comment details. Missive conversations are not tracked as no related actions are available for them.
Missive and Zoho Desk integration alternatives
About Missive
Centralize team comms in Missive and automate actions via Latenode. Monitor email, social media, and SMS, then trigger workflows based on content or sender. Automatically create tasks, update records, or send alerts. Use Latenode's visual editor and scripting for custom rules and integrations, eliminating manual triage and speeding responses.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Missive and Zoho Desk
How can I connect my Missive account to Zoho Desk using Latenode?
To connect your Missive account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Missive and click on "Connect".
- Authenticate your Missive and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Missive conversations?
Yes, you can! Latenode's visual editor makes it easy to set up this automation, ensuring that every new Missive conversation triggers ticket creation in Zoho Desk. This streamlines your support process.
What types of tasks can I perform by integrating Missive with Zoho Desk?
Integrating Missive with Zoho Desk allows you to perform various tasks, including:
- Create Zoho Desk tickets from new Missive messages.
- Update ticket statuses in Zoho Desk based on Missive conversation activity.
- Send Missive messages when a new ticket is created in Zoho Desk.
- Add Missive conversation transcripts to Zoho Desk tickets.
- Search for existing Zoho Desk tickets from Missive conversations.
HowdoItriggerautomaticZohoDeskticketcreationfromnewMissivemessages?
Use Latenode's visual editor to create a workflow. Select the Missive trigger and then add a Zoho Desk action to create a new ticket. Configure the data fields to map correctly.
Are there any limitations to the Missive and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of Missive and Zoho Desk APIs apply.
- Attachment size is limited by the APIs of both platforms.