.svg){kind=icon}
How to connect Moco and Freshdesk
Create a New Scenario to Connect Moco and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moco, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moco or Freshdesk will be your first step. To do this, click "Choose an app," find Moco or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Moco Node
Select the Moco node from the app selection panel on the right.
+
1
Moco
Add the Freshdesk Node
Next, click the plus (+) icon on the Moco node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
1
Moco
⚙
+
2
Freshdesk
Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Moco and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moco and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Freshdesk
1
Trigger on Webhook
⚙
2
Moco
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Moco, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moco and Freshdesk integration works as expected. Depending on your setup, data should flow between Moco and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moco and Freshdesk
Moco + Slack: When a new project event is detected in Moco, a notification is sent to a specified Slack channel to inform the team.
Freshdesk + Moco + Google Calendar: When a new ticket is created in Freshdesk, allocate time for project work in Moco and then schedule a Google Calendar event to plan the time.
Moco and Freshdesk integration alternatives
About Moco
Use Moco in Latenode to track time and expenses. Automate reporting, invoice creation, and project budget monitoring. Connect Moco to accounting or CRM systems for streamlined financial workflows. Build flexible, customized solutions without code, and scale automations as your business grows inside Latenode's visual environment.
Related categories
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
See how Latenode works
.svg)
.png)
FAQ Moco and Freshdesk
How can I connect my Moco account to Freshdesk using Latenode?
To connect your Moco account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moco and click on "Connect".
- Authenticate your Moco and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from new Moco projects?
Yes, you can! Latenode's visual editor makes it easy. Automatically create tickets, assign agents, and ensure seamless project tracking for faster support resolutions.
What types of tasks can I perform by integrating Moco with Freshdesk?
Integrating Moco with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets when new Moco projects are created.
- Update Freshdesk tickets when Moco project statuses change.
- Add Moco project notes as comments to Freshdesk tickets.
- Sync customer data between Moco and Freshdesk automatically.
- Trigger custom notifications in Freshdesk from Moco events.
Can I use JavaScript to enhance the Moco and Freshdesk integration?
Yes! Latenode allows you to use JavaScript blocks to create advanced integration logic tailored to your precise data transformation or routing needs.
Are there any limitations to the Moco and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits imposed by Moco and Freshdesk APIs still apply.
- Historical data migration might need custom scripting.
