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How to connect Moco and LiveChat
Create a New Scenario to Connect Moco and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moco, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moco or LiveChat will be your first step. To do this, click "Choose an app," find Moco or LiveChat, and select the appropriate trigger to start the scenario.
Add the Moco Node
Select the Moco node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Moco node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Moco and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moco and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Moco, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moco and LiveChat integration works as expected. Depending on your setup, data should flow between Moco and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moco and LiveChat
Moco + Slack: When a new event is created in Moco, a notification is sent to a designated Slack channel to inform the support team.
LiveChat + Moco + Google Sheets: When a chat is deactivated, log the chat details to Google Sheets and create a corresponding time entry in Moco for reporting purposes.
Moco and LiveChat integration alternatives
About Moco
Use Moco in Latenode to track time and expenses. Automate reporting, invoice creation, and project budget monitoring. Connect Moco to accounting or CRM systems for streamlined financial workflows. Build flexible, customized solutions without code, and scale automations as your business grows inside Latenode's visual environment.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Moco and LiveChat
How can I connect my Moco account to LiveChat using Latenode?
To connect your Moco account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moco and click on "Connect".
- Authenticate your Moco and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Moco projects from new LiveChat conversations?
Yes, you can! Latenode's visual editor simplifies workflow creation. Automatically create Moco projects for new LiveChat inquiries, streamlining project setup and saving time by removing manual steps.
What types of tasks can I perform by integrating Moco with LiveChat?
Integrating Moco with LiveChat allows you to perform various tasks, including:
- Create new Moco projects from qualified LiveChat conversations.
- Log LiveChat support time automatically in Moco for accurate billing.
- Send Moco project updates to LiveChat agents for proactive support.
- Trigger LiveChat messages based on Moco project status changes.
- Synchronize contact information between Moco and LiveChat.
How do I handle Moco API rate limits when using Latenode?
Latenode's advanced control features let you manage Moco API usage. Implement queues and error handling to prevent rate limit issues.
Are there any limitations to the Moco and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Moco data structures may require custom JavaScript transformations.
- Real-time synchronization depends on the API capabilities of both apps.
- Initial setup requires understanding of both Moco and LiveChat APIs.
