How to connect Moosend and Intercom
Create a New Scenario to Connect Moosend and Intercom
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moosend, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moosend or Intercom will be your first step. To do this, click "Choose an app," find Moosend or Intercom, and select the appropriate trigger to start the scenario.

Add the Moosend Node
Select the Moosend node from the app selection panel on the right.

Moosend
Add the Intercom Node
Next, click the plus (+) icon on the Moosend node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Moosend and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moosend and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Intercom
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Moosend, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moosend and Intercom integration works as expected. Depending on your setup, data should flow between Moosend and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moosend and Intercom
Moosend + Intercom + Google Sheets: When a new subscriber is added to Moosend, a corresponding contact is created in Intercom. This new contact's information is then added to a Google Sheet for analysis.
Intercom + Moosend + Slack: When a new lead signs up via Intercom, they are added to a welcome email sequence in Moosend. The sales team is then notified in Slack about the new lead.
Moosend and Intercom integration alternatives
About Moosend
Use Moosend in Latenode to automate email marketing based on real-time data. Trigger campaigns from any app, personalize content with AI, and track results directly in your workflows. Latenode lets you connect Moosend to any data source, adding custom logic and scaling without code.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
FAQ Moosend and Intercom
How can I connect my Moosend account to Intercom using Latenode?
To connect your Moosend account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moosend and click on "Connect".
- Authenticate your Moosend and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Moosend campaigns from new Intercom conversations?
Yes, you can! Latenode allows you to automatically trigger Moosend campaigns based on new Intercom conversations, improving customer engagement and lead nurturing.
What types of tasks can I perform by integrating Moosend with Intercom?
Integrating Moosend with Intercom allows you to perform various tasks, including:
- Adding new Intercom users as subscribers to Moosend mailing lists.
- Updating Moosend subscriber properties based on Intercom conversation data.
- Triggering personalized email sequences based on Intercom user behavior.
- Segmenting Moosend lists using data from Intercom custom attributes.
- Sending targeted Moosend campaigns to Intercom users based on tags.
WhatkindsofMoosendlistscanIautomatethroughLatenode?
Latenode enables automation for single, double opt-in, and transactional lists, enhancing campaign personalization and improving list hygiene based on Intercom data.
Are there any limitations to the Moosend and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial data synchronization may take time depending on the size of your databases.
- Complex custom field mappings may require JavaScript knowledge.
- Rate limits imposed by Moosend and Intercom APIs may affect high-volume workflows.