Moxie and Twilio Integration

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Connect Moxie to Twilio for automated SMS appointment reminders and confirmations. Latenode's visual editor simplifies complex logic, while affordable execution-based pricing ensures cost-effective scaling. Easily customize workflows with JavaScript for unique needs.

Swap Apps

Moxie

Twilio

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Moxie and Twilio

Create a New Scenario to Connect Moxie and Twilio

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Twilio will be your first step. To do this, click "Choose an app," find Moxie or Twilio, and select the appropriate trigger to start the scenario.

Add the Moxie Node

Select the Moxie node from the app selection panel on the right.

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Moxie

Configure the Moxie

Click on the Moxie node to configure it. You can modify the Moxie URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Moxie

Sign In
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Run node once

Add the Twilio Node

Next, click the plus (+) icon on the Moxie node, select Twilio from the list of available apps, and choose the action you need from the list of nodes within Twilio.

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Authenticate Twilio

Now, click the Twilio node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Twilio settings. Authentication allows you to use Twilio through Latenode.

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Run node once

Configure the Moxie and Twilio Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Twilio Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Moxie and Twilio Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Moxie, Twilio, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Moxie and Twilio integration works as expected. Depending on your setup, data should flow between Moxie and Twilio (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Moxie and Twilio

Moxie + Slack + Twilio: When Moxie identifies a critical customer support issue, a message is sent to a designated Slack channel. Simultaneously, an SMS is sent to the assigned agent via Twilio to ensure immediate attention.

Twilio + Moxie + Zendesk: An SMS appointment reminder is sent via Twilio. This interaction is then logged in Moxie by creating a task. If the customer cancels the appointment by replying to the SMS, a Zendesk ticket is created to manage the cancellation.

Moxie and Twilio integration alternatives

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

About Twilio

Use Twilio in Latenode to automate SMS notifications or build call workflows. Send appointment reminders, track delivery status, or verify users via code. Combine Twilio with other apps in Latenode's visual editor, adding logic and AI to scale your communication automation without complex coding.

See how Latenode works

FAQ Moxie and Twilio

How can I connect my Moxie account to Twilio using Latenode?

To connect your Moxie account to Twilio on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Moxie and click on "Connect".
  • Authenticate your Moxie and Twilio accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send SMS alerts for new Moxie chats?

Yes, you can! Latenode's visual editor makes it easy to trigger Twilio SMS messages whenever a new chat starts in Moxie. Stay responsive using instant notifications.

What types of tasks can I perform by integrating Moxie with Twilio?

Integrating Moxie with Twilio allows you to perform various tasks, including:

  • Send SMS appointment reminders based on Moxie chat schedules.
  • Trigger personalized Twilio surveys after a Moxie support interaction.
  • Create Twilio call tasks when a Moxie chat escalates to urgent.
  • Forward Moxie chat transcripts to Twilio for sentiment analysis.
  • Automatically update customer profiles in Twilio with Moxie data.

Can I use JavaScript to customize Moxie + Twilio workflows?

Yes! Latenode allows you to use JavaScript code blocks to tailor your Moxie and Twilio automations for advanced logic and specific needs.

Are there any limitations to the Moxie and Twilio integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time sync depends on the API request limits of Moxie and Twilio.
  • Complex data transformations may require JavaScript knowledge.
  • Workflow execution is limited by your Latenode plan's task quota.

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