How to connect NetSuite and PagerDuty
Create a New Scenario to Connect NetSuite and PagerDuty
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a NetSuite, triggered by another scenario, or executed manually (for testing purposes). In most cases, NetSuite or PagerDuty will be your first step. To do this, click "Choose an app," find NetSuite or PagerDuty, and select the appropriate trigger to start the scenario.

Add the NetSuite Node
Select the NetSuite node from the app selection panel on the right.

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Configure the NetSuite
Click on the NetSuite node to configure it. You can modify the NetSuite URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the PagerDuty Node
Next, click the plus (+) icon on the NetSuite node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.

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Authenticate PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Configure the NetSuite and PagerDuty Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the NetSuite and PagerDuty Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring NetSuite, PagerDuty, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the NetSuite and PagerDuty integration works as expected. Depending on your setup, data should flow between NetSuite and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect NetSuite and PagerDuty
NetSuite + PagerDuty + Slack: When a new or updated record in NetSuite matches critical error criteria, it triggers a new incident in PagerDuty. PagerDuty then notifies the relevant team in Slack about the new incident.
PagerDuty + NetSuite + Microsoft Teams: When a new incident is created or updated in PagerDuty, a support task is created in NetSuite. Microsoft Teams then notifies the support team about the new task.
NetSuite and PagerDuty integration alternatives
About NetSuite
Sync NetSuite data with other apps using Latenode. Automate order processing, inventory updates, or financial reporting. Connect NetSuite to your CRM, marketing tools, or database. Use Latenode's visual editor and custom code options for precise control and scalable workflows, avoiding manual data entry and errors. Integrate complex logic easily.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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See how Latenode works
FAQ NetSuite and PagerDuty
How can I connect my NetSuite account to PagerDuty using Latenode?
To connect your NetSuite account to PagerDuty on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select NetSuite and click on "Connect".
- Authenticate your NetSuite and PagerDuty accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create PagerDuty incidents from NetSuite sales orders?
Yes, you can! Latenode lets you trigger PagerDuty incidents directly from NetSuite on new sales orders. Automate critical alerts and response workflows effortlessly, leveraging Latenode's advanced logic.
What types of tasks can I perform by integrating NetSuite with PagerDuty?
Integrating NetSuite with PagerDuty allows you to perform various tasks, including:
- Alerting on-call teams for urgent NetSuite order fulfillment delays.
- Creating incidents for critical NetSuite system performance issues.
- Notifying support teams about NetSuite customer payment failures.
- Escalating high-priority support requests from NetSuite to PagerDuty.
- Automatically resolving incidents after NetSuite system updates.
Can I use JavaScript to extend NetSuite-PagerDuty integrations?
Yes! Latenode's JavaScript blocks enable you to add custom logic, transform data, and handle complex scenarios beyond simple data mapping.
Are there any limitations to the NetSuite and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time synchronization depends on the APIs' polling intervals.
- Complex NetSuite customizations may require custom JavaScript coding.
- Historical data migration is not directly supported through the integration.