How to connect NetSuite and Twilio
Create a New Scenario to Connect NetSuite and Twilio
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a NetSuite, triggered by another scenario, or executed manually (for testing purposes). In most cases, NetSuite or Twilio will be your first step. To do this, click "Choose an app," find NetSuite or Twilio, and select the appropriate trigger to start the scenario.

Add the NetSuite Node
Select the NetSuite node from the app selection panel on the right.

NetSuite
Configure the NetSuite
Click on the NetSuite node to configure it. You can modify the NetSuite URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Twilio Node
Next, click the plus (+) icon on the NetSuite node, select Twilio from the list of available apps, and choose the action you need from the list of nodes within Twilio.

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Twilio

Authenticate Twilio
Now, click the Twilio node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Twilio settings. Authentication allows you to use Twilio through Latenode.
Configure the NetSuite and Twilio Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the NetSuite and Twilio Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Twilio
Trigger on Webhook
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring NetSuite, Twilio, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the NetSuite and Twilio integration works as expected. Depending on your setup, data should flow between NetSuite and Twilio (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect NetSuite and Twilio
NetSuite + Twilio + Slack: When a new order is created in NetSuite, send an SMS to the customer via Twilio with order confirmation and send a notification to the sales team via Slack with customer details.
Twilio + NetSuite + Zendesk: When a customer reports an issue via Twilio SMS, create a new Zendesk ticket and update the customer's record in NetSuite with the issue details.
NetSuite and Twilio integration alternatives
About NetSuite
Sync NetSuite data with other apps using Latenode. Automate order processing, inventory updates, or financial reporting. Connect NetSuite to your CRM, marketing tools, or database. Use Latenode's visual editor and custom code options for precise control and scalable workflows, avoiding manual data entry and errors. Integrate complex logic easily.
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About Twilio
Use Twilio in Latenode to automate SMS notifications or build call workflows. Send appointment reminders, track delivery status, or verify users via code. Combine Twilio with other apps in Latenode's visual editor, adding logic and AI to scale your communication automation without complex coding.
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See how Latenode works
FAQ NetSuite and Twilio
How can I connect my NetSuite account to Twilio using Latenode?
To connect your NetSuite account to Twilio on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select NetSuite and click on "Connect".
- Authenticate your NetSuite and Twilio accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS alerts for new NetSuite invoices using Twilio?
Yes, you can! Latenode's visual editor makes it simple to trigger Twilio SMS messages when a new invoice is created in NetSuite, keeping your team informed and improving response times.
What types of tasks can I perform by integrating NetSuite with Twilio?
Integrating NetSuite with Twilio allows you to perform various tasks, including:
- Send SMS updates for order status changes directly from NetSuite.
- Automatically trigger phone calls for critical support cases logged in NetSuite.
- Create personalized marketing campaigns based on NetSuite customer data.
- Send payment reminders via SMS for overdue invoices in NetSuite.
- Verify customer contact information via SMS upon record creation.
Can I use JavaScript to transform data between NetSuite and Twilio?
Yes, Latenode allows using JavaScript code blocks for any data transformation needed to work with NetSuite and Twilio.
Are there any limitations to the NetSuite and Twilio integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex NetSuite record types might require custom field mapping.
- High Twilio message volumes are subject to Twilio's rate limits.
- Advanced error handling requires custom JavaScript logic.