OneSignal and CloudTalk Integration

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Connect OneSignal and CloudTalk in Latenode to automate personalized notifications based on call center activity. Use no-code to design workflows, then scale affordably, paying only for execution time. Improve customer engagement by reacting instantly to support interactions.

Swap Apps

OneSignal

CloudTalk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect OneSignal and CloudTalk

Create a New Scenario to Connect OneSignal and CloudTalk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OneSignal, triggered by another scenario, or executed manually (for testing purposes). In most cases, OneSignal or CloudTalk will be your first step. To do this, click "Choose an app," find OneSignal or CloudTalk, and select the appropriate trigger to start the scenario.

Add the OneSignal Node

Select the OneSignal node from the app selection panel on the right.

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OneSignal

Configure the OneSignal

Click on the OneSignal node to configure it. You can modify the OneSignal URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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OneSignal

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Connect OneSignal

Sign In

Run node once

Add the CloudTalk Node

Next, click the plus (+) icon on the OneSignal node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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CloudTalk

Authenticate CloudTalk

Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.

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OneSignal

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Configure the OneSignal and CloudTalk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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CloudTalk Oauth 2.0

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Change

Select an action *

Select

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The action ID

Run node once

Set Up the OneSignal and CloudTalk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring OneSignal, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the OneSignal and CloudTalk integration works as expected. Depending on your setup, data should flow between OneSignal and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect OneSignal and CloudTalk

CloudTalk + OneSignal + Zendesk: When a new call arrives in CloudTalk but is missed, a push notification is sent via OneSignal to alert the team. Simultaneously, a Zendesk ticket is created for follow-up.

CloudTalk + HubSpot + OneSignal: Upon receiving a new call in CloudTalk, the automation updates the corresponding contact's information in HubSpot. Afterward, a summary push notification is sent via OneSignal, providing a call summary.

OneSignal and CloudTalk integration alternatives

About OneSignal

Use OneSignal in Latenode to automate targeted push notifications. Create flows that trigger messages based on user behavior, data changes, or scheduled events. Optimize engagement by connecting OneSignal to your CRM, analytics, and marketing tools for personalized, automated campaigns.

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

See how Latenode works

FAQ OneSignal and CloudTalk

How can I connect my OneSignal account to CloudTalk using Latenode?

To connect your OneSignal account to CloudTalk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select OneSignal and click on "Connect".
  • Authenticate your OneSignal and CloudTalk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger push notifications for missed CloudTalk calls?

Yes, you can! Latenode lets you instantly trigger push notifications via OneSignal for missed CloudTalk calls, ensuring rapid response and improved customer satisfaction with custom logic and routing.

What types of tasks can I perform by integrating OneSignal with CloudTalk?

Integrating OneSignal with CloudTalk allows you to perform various tasks, including:

  • Send targeted notifications based on CloudTalk call outcomes.
  • Automatically update customer profiles with OneSignal data.
  • Trigger SMS campaigns for specific call events in CloudTalk.
  • Personalize notifications using CloudTalk agent performance data.
  • Create detailed reports combining call metrics and notification engagement.

Can I use JavaScript to customize my OneSignal messages in Latenode?

Yes! Latenode lets you use JavaScript to dynamically alter OneSignal messages for highly personalized customer experiences.

Are there any limitations to the OneSignal and CloudTalk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data synchronization depends on API availability from both services.
  • Complex workflows may require intermediate JavaScript knowledge for customization.
  • Rate limits of OneSignal and CloudTalk APIs apply to automated workflows.

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