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Automatically create Userback tickets from OpenPhone calls to track customer feedback and issues. With Latenode, customize workflows using JavaScript and scale automations affordably.
Connect OpenPhone and Userback in minutes with Latenode.
Create OpenPhone to Userback workflow
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Create a New Scenario to Connect OpenPhone and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenPhone, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenPhone or Userback will be your first step. To do this, click "Choose an app," find OpenPhone or Userback, and select the appropriate trigger to start the scenario.
Add the OpenPhone Node
Select the OpenPhone node from the app selection panel on the right.
OpenPhone
Configure the OpenPhone
Click on the OpenPhone node to configure it. You can modify the OpenPhone URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the OpenPhone node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
OpenPhone
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the OpenPhone and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the OpenPhone and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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OpenPhone
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring OpenPhone, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the OpenPhone and Userback integration works as expected. Depending on your setup, data should flow between OpenPhone and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Slack: When new feedback is created in Userback, a message is sent to a dedicated Slack channel to notify the team and facilitate quick responses.
Userback + OpenPhone + Google Sheets: When new feedback is created in Userback, the details, along with any associated OpenPhone call details, are logged in a Google Sheet for review and analysis.
About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my OpenPhone account to Userback using Latenode?
To connect your OpenPhone account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from missed OpenPhone calls?
Yes, you can! Latenode enables instant ticket creation. This ensures no feedback is missed, boosting customer satisfaction and streamlining issue tracking, thanks to flexible no-code logic.
What types of tasks can I perform by integrating OpenPhone with Userback?
Integrating OpenPhone with Userback allows you to perform various tasks, including:
Can I use JavaScript to customize OpenPhone data transformations?
Yes! Latenode allows for custom JavaScript code, giving you full control over OpenPhone data manipulation and integration logic for unique requirements.
Are there any limitations to the OpenPhone and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: