OpenPhone and Vitally Integration

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Automatically update Vitally with data from OpenPhone calls and texts using Latenode's visual editor. Customize the data flow with JavaScript and scale your customer success automations affordably as your business grows.

Swap Apps

OpenPhone

Vitally

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect OpenPhone and Vitally

Create a New Scenario to Connect OpenPhone and Vitally

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenPhone, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenPhone or Vitally will be your first step. To do this, click "Choose an app," find OpenPhone or Vitally, and select the appropriate trigger to start the scenario.

Add the OpenPhone Node

Select the OpenPhone node from the app selection panel on the right.

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OpenPhone

Configure the OpenPhone

Click on the OpenPhone node to configure it. You can modify the OpenPhone URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect OpenPhone

Sign In
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Run node once

Add the Vitally Node

Next, click the plus (+) icon on the OpenPhone node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.

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Vitally

Authenticate Vitally

Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.

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Vitally

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Connect Vitally

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Run node once

Configure the OpenPhone and Vitally Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Vitally Oauth 2.0

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The action ID

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Run node once

Set Up the OpenPhone and Vitally Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring OpenPhone, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the OpenPhone and Vitally integration works as expected. Depending on your setup, data should flow between OpenPhone and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect OpenPhone and Vitally

OpenPhone + Vitally + Slack: When a call ends in OpenPhone, Vitally updates the user's profile with a note about the call. Then, a Slack message is sent to a designated channel, notifying the team about the call and its details.

Vitally + OpenPhone + Google Sheets: When a user is updated in Vitally, log all OpenPhone call activity related to the user to a Google Sheet for reporting and analysis.

OpenPhone and Vitally integration alternatives

About OpenPhone

Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.

About Vitally

Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.

See how Latenode works

FAQ OpenPhone and Vitally

How can I connect my OpenPhone account to Vitally using Latenode?

To connect your OpenPhone account to Vitally on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select OpenPhone and click on "Connect".
  • Authenticate your OpenPhone and Vitally accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Vitally segments based on OpenPhone call outcomes?

Yes, you can! Latenode enables real-time updates using no-code blocks and custom JavaScript. This ensures your Vitally data reflects the latest customer interactions from OpenPhone.

What types of tasks can I perform by integrating OpenPhone with Vitally?

Integrating OpenPhone with Vitally allows you to perform various tasks, including:

  • Create new Vitally users from OpenPhone call data.
  • Log OpenPhone call activities directly in Vitally.
  • Trigger Vitally alerts based on OpenPhone conversation keywords.
  • Update user attributes in Vitally from OpenPhone call summaries.
  • Segment Vitally users based on OpenPhone communication frequency.

Can Latenode handle high volumes of OpenPhone call data?

Yes! Latenode is designed for scalable automation, processing large datasets from OpenPhone efficiently. Advanced configurations are available for handling extreme volumes.

Are there any limitations to the OpenPhone and Vitally integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical OpenPhone data prior to integration setup is not automatically synced.
  • Complex data transformations may require custom JavaScript coding.
  • Real-time updates are subject to API rate limits of both OpenPhone and Vitally.

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