PagerDuty and Atera Integration

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Automatically create Atera service tickets from PagerDuty alerts, keeping your team aligned. Latenode's visual editor and flexible API integrations let you build custom incident workflows, scaling affordably as your needs grow.

PagerDuty + Atera integration

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PagerDuty

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect PagerDuty and Atera

Create a New Scenario to Connect PagerDuty and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Atera will be your first step. To do this, click "Choose an app," find PagerDuty or Atera, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node

Select the PagerDuty node from the app selection panel on the right.

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Configure the PagerDuty

Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Atera Node

Next, click the plus (+) icon on the PagerDuty node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the PagerDuty and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the PagerDuty and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring PagerDuty, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the PagerDuty and Atera integration works as expected. Depending on your setup, data should flow between PagerDuty and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect PagerDuty and Atera

PagerDuty + Atera + Slack: When a new or updated high-priority incident is triggered in PagerDuty, a new service ticket is created in Atera, and a notification is sent to the on-call team in Slack.

Atera + PagerDuty + Microsoft Teams: When a new or updated customer is created in Atera, a PagerDuty incident is triggered for critical server errors related to that customer. A message with the incident details is then automatically sent to a dedicated Microsoft Teams channel.

PagerDuty and Atera integration alternatives

About PagerDuty

Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ PagerDuty and Atera

How can I connect my PagerDuty account to Atera using Latenode?

To connect your PagerDuty account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select PagerDuty and click on "Connect".
  • Authenticate your PagerDuty and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically escalate PagerDuty incidents from Atera alerts?

Yes, you can! Latenode allows you to create automated workflows for instant escalation. Resolve issues faster by linking Atera alerts to PagerDuty incidents without manual intervention.

What types of tasks can I perform by integrating PagerDuty with Atera?

Integrating PagerDuty with Atera allows you to perform various tasks, including:

  • Create PagerDuty incidents from new Atera alerts.
  • Automatically add notes to Atera tickets from PagerDuty incident updates.
  • Close Atera tickets when the corresponding PagerDuty incident is resolved.
  • Sync service outages reported in PagerDuty with affected assets in Atera.
  • Trigger Atera scripts based on PagerDuty incident severity levels.

What PagerDuty data can Latenode access for automation flows?

Latenode can access incidents, users, services, schedules, and escalation policies to enable intelligent routing and automated responses.

Are there any limitations to the PagerDuty and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex logic may require JavaScript coding within Latenode blocks.
  • Real-time syncing depends on the API rate limits of PagerDuty and Atera.
  • Custom fields in PagerDuty/Atera require manual mapping in the Latenode workflow.

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