How to connect PagerDuty and Sendgrid
Create a New Scenario to Connect PagerDuty and Sendgrid
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Sendgrid will be your first step. To do this, click "Choose an app," find PagerDuty or Sendgrid, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Sendgrid Node
Next, click the plus (+) icon on the PagerDuty node, select Sendgrid from the list of available apps, and choose the action you need from the list of nodes within Sendgrid.

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Authenticate Sendgrid
Now, click the Sendgrid node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Sendgrid settings. Authentication allows you to use Sendgrid through Latenode.
Configure the PagerDuty and Sendgrid Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Sendgrid Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, Sendgrid, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and Sendgrid integration works as expected. Depending on your setup, data should flow between PagerDuty and Sendgrid (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and Sendgrid
PagerDuty + Sendgrid + Slack: When a new or updated incident occurs in PagerDuty, an email is sent via Sendgrid to notify stakeholders, and a message is posted to a dedicated Slack channel for team awareness.
Sendgrid + Google Sheets + PagerDuty: When a block event occurs in Sendgrid, the details are logged to a Google Sheet. If a global suppression is detected, a PagerDuty incident is triggered to alert the operations team.
PagerDuty and Sendgrid integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Sendgrid
Use Sendgrid in Latenode to automate email sending within larger workflows. Trigger emails based on events in other apps, personalize content with data transformations, and track results. Latenode simplifies complex email automations without code and scales affordably, letting you focus on strategy, not limits.
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See how Latenode works
FAQ PagerDuty and Sendgrid
How can I connect my PagerDuty account to Sendgrid using Latenode?
To connect your PagerDuty account to Sendgrid on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and Sendgrid accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically email users when a PagerDuty incident is resolved?
Yes! Latenode’s visual editor makes it easy to trigger Sendgrid emails upon PagerDuty incident resolution, keeping stakeholders informed automatically. Greatly improves incident communication!
What types of tasks can I perform by integrating PagerDuty with Sendgrid?
Integrating PagerDuty with Sendgrid allows you to perform various tasks, including:
- Send email summaries of PagerDuty incidents to management daily.
- Notify users via email when a high-priority PagerDuty incident is created.
- Create a Sendgrid contact list from PagerDuty on-call schedules.
- Email stakeholders when a PagerDuty incident remains unresolved.
- Send automated customer satisfaction surveys after incident resolution.
How can I customize email content based on PagerDuty incident data?
Latenode's JavaScript blocks allow you to fully customize email content using PagerDuty incident properties, providing rich, personalized notifications.
Are there any limitations to the PagerDuty and Sendgrid integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic may require JavaScript knowledge.
- Rate limits of PagerDuty and Sendgrid apply.
- Initial setup requires API key configuration.