How to connect PagerDuty and ServiceM8
Create a New Scenario to Connect PagerDuty and ServiceM8
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or ServiceM8 will be your first step. To do this, click "Choose an app," find PagerDuty or ServiceM8, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ServiceM8 Node
Next, click the plus (+) icon on the PagerDuty node, select ServiceM8 from the list of available apps, and choose the action you need from the list of nodes within ServiceM8.

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Authenticate ServiceM8
Now, click the ServiceM8 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ServiceM8 settings. Authentication allows you to use ServiceM8 through Latenode.
Configure the PagerDuty and ServiceM8 Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and ServiceM8 Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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ServiceM8
Trigger on Webhook
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PagerDuty
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, ServiceM8, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PagerDuty and ServiceM8 integration works as expected. Depending on your setup, data should flow between PagerDuty and ServiceM8 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and ServiceM8
PagerDuty + Slack + ServiceM8: When a high-priority incident is acknowledged in PagerDuty, a notification is sent to a dedicated Slack channel to inform the ServiceM8 team for coordinated action.
ServiceM8 + PagerDuty + Twilio: When a new job is created in ServiceM8, and it's marked for a critical client, an alert is triggered in PagerDuty to notify the on-call engineer. Simultaneously, a text message is sent via Twilio to ensure immediate awareness.
PagerDuty and ServiceM8 integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About ServiceM8
Sync ServiceM8 field service data with other apps inside Latenode to automate scheduling, invoicing, and client communication. Use Latenode's visual editor to build custom workflows triggered by ServiceM8 events, avoiding manual data entry. Connect accounting, CRM, and marketing tools, extending ServiceM8's capabilities without complex coding.
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See how Latenode works
FAQ PagerDuty and ServiceM8
How can I connect my PagerDuty account to ServiceM8 using Latenode?
To connect your PagerDuty account to ServiceM8 on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and ServiceM8 accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create ServiceM8 jobs from PagerDuty incidents?
Yes, you can. Latenode's visual editor and no-code blocks make it easy to automate job creation, ensuring faster response times and better coordination between teams.
What types of tasks can I perform by integrating PagerDuty with ServiceM8?
Integrating PagerDuty with ServiceM8 allows you to perform various tasks, including:
- Automatically creating a ServiceM8 job when a high-priority PagerDuty incident is triggered.
- Updating a ServiceM8 job status when a PagerDuty incident is acknowledged or resolved.
- Adding PagerDuty incident details to the corresponding ServiceM8 job notes.
- Sending SMS notifications via ServiceM8 when a new PagerDuty incident arises.
- Creating custom reports combining incident and service job data.
What PagerDuty data can Latenode access and use in workflows?
Latenode can access incident details, users, schedules, services, and escalation policies to create dynamic automated workflows.
Are there any limitations to the PagerDuty and ServiceM8 integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time updates depend on the polling interval and PagerDuty API limits.
- Historical data migration between PagerDuty and ServiceM8 requires custom scripting.