How to connect PagerDuty and Twilio
Create a New Scenario to Connect PagerDuty and Twilio
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Twilio will be your first step. To do this, click "Choose an app," find PagerDuty or Twilio, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Twilio Node
Next, click the plus (+) icon on the PagerDuty node, select Twilio from the list of available apps, and choose the action you need from the list of nodes within Twilio.

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Authenticate Twilio
Now, click the Twilio node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Twilio settings. Authentication allows you to use Twilio through Latenode.
Configure the PagerDuty and Twilio Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Twilio Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Twilio
Trigger on Webhook
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PagerDuty
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, Twilio, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PagerDuty and Twilio integration works as expected. Depending on your setup, data should flow between PagerDuty and Twilio (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and Twilio
PagerDuty + Slack: When a high-priority incident is acknowledged in PagerDuty, a direct message is sent via Slack to the user who acknowledged the incident, notifying them of the acknowledgement.
Twilio + PagerDuty + Zendesk: When a Twilio SMS message triggers a new incident in PagerDuty, a Zendesk ticket is automatically created to track the issue reported via SMS.
PagerDuty and Twilio integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Twilio
Use Twilio in Latenode to automate SMS notifications or build call workflows. Send appointment reminders, track delivery status, or verify users via code. Combine Twilio with other apps in Latenode's visual editor, adding logic and AI to scale your communication automation without complex coding.
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See how Latenode works
FAQ PagerDuty and Twilio
How can I connect my PagerDuty account to Twilio using Latenode?
To connect your PagerDuty account to Twilio on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and Twilio accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS alerts for high-priority PagerDuty incidents?
Yes, with Latenode you can trigger Twilio SMS alerts based on PagerDuty incident severity. Customize messages and escalation logic using visual blocks and JavaScript for advanced control.
What types of tasks can I perform by integrating PagerDuty with Twilio?
Integrating PagerDuty with Twilio allows you to perform various tasks, including:
- Send SMS notifications for critical PagerDuty incidents.
- Trigger phone calls to on-call personnel for urgent alerts.
- Automatically update PagerDuty incident notes with Twilio call details.
- Create PagerDuty incidents from Twilio SMS commands.
- Escalate PagerDuty incidents via Twilio based on response time.
Can I use JavaScript to customize PagerDuty incident notifications?
Yes! Latenode allows using JavaScript within PagerDuty workflows, enabling highly customized alert messages and dynamic content generation.
Are there any limitations to the PagerDuty and Twilio integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of PagerDuty and Twilio APIs apply to the integration.
- Complex JavaScript functions may require advanced troubleshooting.
- Data transformations are subject to Latenode's resource limits.