How to connect PagerDuty and WhatsApp Business Cloud
Create a New Scenario to Connect PagerDuty and WhatsApp Business Cloud
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find PagerDuty or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the PagerDuty node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.

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Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the PagerDuty and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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WhatsApp Business Cloud
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, WhatsApp Business Cloud, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PagerDuty and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between PagerDuty and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and WhatsApp Business Cloud
PagerDuty + WhatsApp Business Cloud + Slack: When a new or updated incident occurs in PagerDuty, a message is sent to a dedicated WhatsApp support group and a notification is posted to a designated Slack channel for broader team awareness.
WhatsApp Business Cloud + PagerDuty + Zendesk: When a customer reports a critical issue via WhatsApp, a PagerDuty incident is triggered, and a Zendesk ticket is created to track the issue and resolution process.
PagerDuty and WhatsApp Business Cloud integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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FAQ PagerDuty and WhatsApp Business Cloud
How can I connect my PagerDuty account to WhatsApp Business Cloud using Latenode?
To connect your PagerDuty account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send incident updates to stakeholders via WhatsApp?
Yes, you can! Latenode's visual editor makes it easy to trigger WhatsApp messages when PagerDuty incidents are updated, keeping stakeholders informed automatically.
What types of tasks can I perform by integrating PagerDuty with WhatsApp Business Cloud?
Integrating PagerDuty with WhatsApp Business Cloud allows you to perform various tasks, including:
- Send WhatsApp notifications for new PagerDuty incidents.
- Escalate critical PagerDuty alerts via WhatsApp to on-call personnel.
- Acknowledge incidents in PagerDuty directly from WhatsApp responses.
- Share incident resolution summaries from PagerDuty on WhatsApp groups.
- Create custom reports on incident response times and share them via WhatsApp.
How do I filter PagerDuty incidents before sending WhatsApp messages?
Use Latenode's no-code data filters or JavaScript blocks to refine which PagerDuty incidents trigger WhatsApp messages based on severity or service.
Are there any limitations to the PagerDuty and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by WhatsApp Business Cloud may affect high-volume notifications.
- Complex incident routing logic might require custom JavaScript code.
- Message delivery is subject to WhatsApp's policies and user opt-in status.